Windows 10 Unexpected_store_exception *Dump file attchd*

ussnorway said:

Its never a good idea to change computer name during a system upgrade because that will change the file paths back to where the files are stored... this error list is old, so are you sure it's the correct one?

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kemical said:

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Use !analyze -v to get detailed debugging information.

BugCheck 154, {ffffe0005bfae000, ffffd000c7acdc70, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!SMKM_STORE<SM_TRAITS>::SmStUnhandledExceptionFilter+22 )

Followup: MachineOwner

Hi,
something is causing a store exception and is usually down to data corruption or faulty device drivers.
As your system is reasonably old did you check for compatibility before upgrading to windows 10? I ask this because no Windows 10 drivers are available from the main HP support page.
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I can also see the drivers are in need of updating. Use your system support page as a guide as to which drivers are needed and google for the latest versions.

You have a security app running called Trend Micro? Consider uninstalling especially if this was running at the time of the upgrade. (you can always install it again at a later date)


File scans
Right click on the Start menu icon and from the revealed list choose 'admin command prompt'. Type:
sfc /scannow
press enter and await results

In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).

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kemical said:

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I can also see the drivers are in need of updating. Use your system support page as a guide as to which drivers are needed and google for the latest versions.

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Where do I find the system support page?

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Where do I find the system support page?

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JohnIt88 said:

I did the file scan and the restore health as you advised. Do you recommend I downgrade back to windows 7 because the computer is an older model?

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JohnIt88 said:

Its been about a month.

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kemical said:

Ok thank you. Unfortunately after 31 days you cannot go back to your previous os. How is the system running? Any bsod's since the scans and what about driver updates? Did you apply any?

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Jared44 said:

To analyse the dumps further, we'll need at least a Kernel memory dump from C:\Windows\MEMORY.dmp
They can be pretty large, few hundred mb, so you'll need to upload it to a file sharing site.

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