Thank you for your response. I am a not particularly tech savvy 86 year old analog human transitioning into this digital world one smart person like you at a time. - I have no idea what program installation may have resulted in said problem or when it may have been installed. If, as you suggest, the problem may be due to a windows 10 update, could it possibly be resolved by the next such update? - I only mentioned Chrome thinking that it might be relevant to the problem; I see the error box (please see attachment) when I click on websites or files. - Is there any other possible solution? Again, thank you for taking the time to help. Rochana
Don't worry about your age, there are much younger than you that are not even able to describe the problem. I appreciate people that are willing to learn new things, instead of raising their hands and giving up.
If a windows update caused the problem, it doesn't necessarily mean that the update is the problem, so the next update could or could not solve it. "I see the error box (please see attachment) when I click on websites or files", what do you mean by that? The error box is shown when you click on a shortcut on your desktop? The shortcut can be a link to a website or a link to a file (text, word, excel, etc.) or a link to a program installed on your computer. When you click on a link to a website, the Chrome browser opens. When you click on a file link, the associated program will open (for ex. a text editor, Word, Excel or the corresponding Open Office program). When you click on a link to a program on your computer, then the program will open. This means that the error message could be the result of different causes. This might be difficult to find, especially using a chat. And what happens after you click OK on the error box message? Does the website or file open as usual? Could you take a screenshot of the error message for every possible case that generates this error and let me know, for every screenshot, what did you click on? I do not promise that I'll be able to solve your problem, but I can try.
It would be helpful also if you could do the following:
1. press Ctrl + Alt + Delete buttons at the same time
2. in the shown menu, press "Task Manager"
3. in the Task Manager window, on the left bottom corner, press on "More details"
4. press on the little square found on the right top corner, on the left of the X button, to maximize the window
5. on the left top side of the window, under the menu (File, Options, View), you will see 7 tabs, press on the one called "Startup"
6. take one or more screenshots of the startup programs list (more screenshots will be needed if the list is longer than the screen can show, so you'll have to scroll down and take a new screenshot until you'll reach the list's end, but I think that you won't need more than 2 screenshots)
7. post here all the screenshots