User Account Missing?


Active Member
Hello, I am on Windows 10, and I performed a Windows Update, and then after the computer restarted, my user account was empty, all my personal files are gone, nothing in the documents, desktop, downloads. It appears my user account is now missing. I performed a system restore, but it only recovered a small amount of files. I used a data recovery software, but it only recovered very old files, not recent ones.

What is the cause of this issue? Where are my files? Was my user account deleted? How do I recover my files? If I need to recover a missing user account, how do I do that? There are no more System Restore Points left to use. There is no need to suggest using a Windows Image Restore, I would have already used that. Thank you.


Windows Forum Team
Staff member
Look in C:\Users you may see multiple profiles and possibly some with .temp or .temp001. If so, then Windows may of had an issue loading your profile and your data should be in the original profile with no .temp