- Joined
- May 25, 2009
- Messages
- 6,660
- Thread Author
-
- #1
Hi
A friend called and said he is getting this message when he tried to log into his Dell laptop.
He can boot into safe mode.
What can he do in safe mode to fix this?
He lives quite a distance from me, so I'm hoping for something simple enough to explain over the phone.
Thanks
Mike
A friend called and said he is getting this message when he tried to log into his Dell laptop.
He can boot into safe mode.
What can he do in safe mode to fix this?
He lives quite a distance from me, so I'm hoping for something simple enough to explain over the phone.
Thanks
Mike
Solution
- Joined
- May 25, 2009
- Messages
- 6,660
- Thread Author
-
- #3
Hi
He can boot into safe mode!
I'm wondering if he can just change the user ID that it boots to and get around the User Profile Can't be Loaded, issue.
Mike
He can boot into safe mode!
I'm wondering if he can just change the user ID that it boots to and get around the User Profile Can't be Loaded, issue.
Mike
- Joined
- May 25, 2009
- Messages
- 6,660
- Thread Author
-
- #5
Hi
Thanks I'll give it a try.
I've never used the remote computer thing, I'll read up on it before tomorrow.
I'm not sure what he needs to do on his end, he's pretty computer nonliterate.
It's hard to talk to him on the phone because he doesn't describe what he is seeing very will.
Mike
Thanks I'll give it a try.
I've never used the remote computer thing, I'll read up on it before tomorrow.
I'm not sure what he needs to do on his end, he's pretty computer nonliterate.
It's hard to talk to him on the phone because he doesn't describe what he is seeing very will.
Mike
- Joined
- May 25, 2009
- Messages
- 6,660
- Thread Author
-
- #7
Hi
Tried to resolve it on the Phone, can't use Teamviewer or create a new profile.
It won't give us access to the User Accounts page from Safe Mode.
He can't get Teamviewer installed on his end.
I did find a possible fix editing the Registry, but after two hours on the phone I gave up on that.
He's going to drive here on Saturday morning with his computer, and I'll try and do the registry fix.
It involve substituting the back up profile for the one he is using, and making a few edits.
I hope it works.
If it doesn't I'll have to back up everything on his computer and do a reset to factory state.
Mike
Tried to resolve it on the Phone, can't use Teamviewer or create a new profile.
It won't give us access to the User Accounts page from Safe Mode.
He can't get Teamviewer installed on his end.
I did find a possible fix editing the Registry, but after two hours on the phone I gave up on that.
He's going to drive here on Saturday morning with his computer, and I'll try and do the registry fix.
It involve substituting the back up profile for the one he is using, and making a few edits.
I hope it works.
If it doesn't I'll have to back up everything on his computer and do a reset to factory state.
Mike
- Joined
- May 25, 2009
- Messages
- 6,660
- Thread Author
-
- #8
Hi Guys
My friend brought his Sony laptop to my house this morning.
After trying to get it to boot and seeing that he was correct that it showed the Profile Service failed the logon. User profile cannot be loaded message.
I started to log into safe mode.
When I got to the boot selection screen I decided to click on "Load last good configuration" something that I had, had him do over the phone.
It actually worked, it accepted his password and logged into his account.
When I got in it acted like everything was opening for the first time.
Setup windows came up, and none of the recently opened files showed in Word or Chrome, his Chrome links bar links were all gone etc.
His desktop still looked the same with all the icons there.
I removed the password fixed everything on it, (Malwarebytes found 79 items) CCleaner remove a ton of stuff and had a whole page of Registry errors.
When I rebooted he said, and I'm not kidding, "How did you do that?" I said, "What?" he said, "Turn if off".
I said "I clicked on the Start button and selected shutdown, how do you do it?"
He said "I always push the button on the side".
I said "Don't do that anymore". LOL
No wonder his User Account go scrambled, I'm surprised it took this long.
Anyway it's all fixed I put his password back in and it's running better then it has for years.
Mike
My friend brought his Sony laptop to my house this morning.
After trying to get it to boot and seeing that he was correct that it showed the Profile Service failed the logon. User profile cannot be loaded message.
I started to log into safe mode.
When I got to the boot selection screen I decided to click on "Load last good configuration" something that I had, had him do over the phone.
It actually worked, it accepted his password and logged into his account.
When I got in it acted like everything was opening for the first time.
Setup windows came up, and none of the recently opened files showed in Word or Chrome, his Chrome links bar links were all gone etc.
His desktop still looked the same with all the icons there.
I removed the password fixed everything on it, (Malwarebytes found 79 items) CCleaner remove a ton of stuff and had a whole page of Registry errors.
When I rebooted he said, and I'm not kidding, "How did you do that?" I said, "What?" he said, "Turn if off".
I said "I clicked on the Start button and selected shutdown, how do you do it?"
He said "I always push the button on the side".
I said "Don't do that anymore". LOL
No wonder his User Account go scrambled, I'm surprised it took this long.
Anyway it's all fixed I put his password back in and it's running better then it has for years.
Mike
Similar threads
- Article
- Article