Virus Screwed up Vista Bad (Vista Dummie)

Discussion in 'Windows Vista Help and Support' started by achokshi, Jan 24, 2009.

  1. achokshi

    achokshi New Member

    Joined:
    Jan 24, 2009
    Messages:
    6
    Likes Received:
    0
    Ok I am not that much of a noob at computers and I am usually able to fix any sort of virus infected comp within a short period of time, however, my father's Dell laptop is a complete hassle (Again I am very new to Vista only use XP on all my personal comps). It is a Dell Vostro 1000 not really sure of all the specs, but all I know is it was bombarded with viruses mainly Security Guard or System Guard something like that (a fake virus scanner that is a virus). It is running 32-bit vista and I am having trouble doing anything on it. I try installing AVG Anti-Virus and after trying to run it it gives me an error of "side-by-side configuration is incorrect." I try Adaware SE Personal and it won't install. I have to usb all these items from a working computer because I can not connect to the internet on the laptop due to "the dependency service or group failed to start." I can not run any sfc/scannow in command prompt because it says "windows Resource Protection could not start the repair service." I can really only run the computer in safe mode because if i try normal startup within 10 minutes I see a blue screen (of possible death!) with horizontal white lines that blink a lot and then it reboots. I am completely frustrated with this and really don't want to go through reinstalling the OS. Please help :(
    ^ If that is the only way to fix this just tell me its fine but I really want to fix it without re installing OS. BTW Not sure if this is in the right section; only my first post could possibly be in Security Zone. SAying sorry ahead of time if that's the case :(
     
  2. Celestra

    Celestra Former Moderator

    Joined:
    Jan 15, 2008
    Messages:
    2,468
    Likes Received:
    14
  3. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,852
    Likes Received:
    1,569
    The only thing I would suggest is to try another anti-virus utility.. Something like Avira as it's free....

    Free antivirus - Avira AntiVir

    If this fails as well as Celestras suggestions then a reformat may be your only course of action....
     
  4. achokshi

    achokshi New Member

    Joined:
    Jan 24, 2009
    Messages:
    6
    Likes Received:
    0
    thank you for your replies and links. kemical I used Avira and it brought back stability to the system although not all since I couldn't update the virus detections but now I am connected to the Internet and in position to completely restore stability. Thank You Very Much!
     
  5. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,852
    Likes Received:
    1,569
    Great news!

    Post again if you need more help............:D
     
  6. Celestra

    Celestra Former Moderator

    Joined:
    Jan 15, 2008
    Messages:
    2,468
    Likes Received:
    14
    May I ask why "Avira" can bring back stability to the Vista OS and the others can't ?
     
  7. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,852
    Likes Received:
    1,569
    The reason why I suggested another anti-virus utility is because sometimes one will work where another hasn't..

    This could have been any 'other' utility, it's just that I suggested Avira first..
     
  8. achokshi

    achokshi New Member

    Joined:
    Jan 24, 2009
    Messages:
    6
    Likes Received:
    0
    well also I definitely think the way AVG installed was different than Avira. AVG kept having a corrupt installation because of some error with the firewall which I could not tweak. Avira installed without any problems and scanned without any problems also :) Thanks!
     

Share This Page

Loading...