I have had this laptop for sometime. I just recently had the screen changed. I went to install frontier secure,as i had been without virus protection etc.. for about 2 weeks. My computer was running very slow and i was not able to load FS. So when I called Frontier and we tried many different ways to get them logged on to my laptop so they remotely could take a look at what the problem maybe. Because the system is running so slowly they couldnt log in. They told me to update my windows program and that might help. When i contacted Best Buy they said $250 minimum. Of course i havent backed up my files in years and cant get logged in timely to back them up. Is there somethingbelse I could try?