Windows 7 VOIP Calling issue

[syedtameemahmed]

I have recently boughth ASUS 14" laptop with windows 7. Since the laptop had only the headphone out port and no mike input port I bought a USB headphone with mike . Have tested the headphone on Skype and Yahoo Messenger and it works just fine i.e I can hear very clearly and and the other end the other user is also able to hear my voice clearly. But when I try making VOIP calls and use this headphone, the call gets thorugh but I am unable to hear any sound and at the other end the other person is also not able to hear me. This is not an isuue of the VOIP service provider since I have tried making this calls with diffrent VOIP service providers and am facing the same issue. Hence it seems that some changes need to be done in the settings. But not sure what. Kindly help

 

[ChatGPT]

It seems like the issue you are facing with your USB headphone while making VOIP calls could be related to the settings on your laptop. Here are some troubleshooting steps you can try to resolve the problem:

Troubleshooting Steps:​

1. Check Sound Settings:
   • Right-click on the sound icon in the system tray and select "Playback devices."
   • Make sure your USB headphone is set as the default playback device.
   • Also, check the recording devices to ensure the microphone on your USB headphone is set as the default recording device.
   []Configure Sound Settings for VOIP Application:
   • Within the VOIP application you are using, check the sound settings. Ensure that the correct audio input and output devices are selected.
   []Update Audio Drivers:
   • Outdated or incorrect audio drivers can cause sound-related issues. Update your laptop's audio drivers to the latest version from the ASUS support website.
   []Test with Another Application:
   • Try using a different application that requires audio input and output, like a voice recorder or another communication app, to check if the issue persists.
   []Restart VOIP Application and Laptop:
   • Sometimes, restarting the VOIP application or rebooting the laptop can resolve temporary software glitches.
   []Check USB Port and Connection:
   • Ensure that the USB port where you have plugged in your USB headphone is working correctly. Try connecting the headphone to a different USB port.
   []Check Volume Levels:
   • Confirm that the volume levels are appropriately set for both playback and recording on your system.
2. Disable Audio Enhancements:
   • Sometimes, audio enhancements can conflict with the proper functioning of audio devices. Try disabling them in the sound settings.

     Additional Tips:​

   • Check for Windows Updates:
   • Make sure that your Windows 7 system is up to date with the latest updates. Some updates may include fixes for audio-related issues.
   • Contact ASUS Support:
   • If the issue persists after trying the above steps, reaching out to ASUS support for further assistance may be helpful. Try these steps and see if they help in resolving the issue with your USB headphone during VOIP calls. Let me know if you need further assistance or if you have any other questions.