If using the Desktop shortcut to start the install fails, perhaps the download was corrupted. If you got the e-mail, is it supposed to have a link to re-download. I suppose right now, you never get to the part of the install where it offers to make media? If you want to know where the installer is located, check the properties of the shortcut. It should be somewhere inside the User\YourUser\AppData folder, which is hidden normally. Just in case, you might open Disk Management and use the snipping tool to take a picture of the window, including the graphical part. That might help us see a problem.