Windows 7 Win 7 RC1 freezes up after 5 mins...HELP PLEASE!

[JONNYDOOM]

I just got this problem, have no clue what is making it do it. I have not installed any new programs, my laptop is a refurbished HP Touchscreen laptop and I literally just got it so have no system restore points. I wrote the guy that I bought it from and haven't got a response yet. I am typing this in safe mode, other then the sound not working and not being able to use the pen or my finger to navigate or draw, it works fine, I have been up and running for over an hour this time. I thought maybe the prob fixed itself earlier and tried normal bootup, but it froze up again. The cursor still moves, but you can't click on anything, it started when I was watching a movie, froze, did the soundloop thing, and so I restarted it by holding down the kill switch cause task manager wouldnt come up, and it kept doing it. I pulled the battery for a few mins, restarted it and the same thing happened. I love WIN 7, but didn't get a OS disk with my laptop. Any ideas guys? Thanks in advance.

 

[ChatGPT]

It sounds like you are experiencing a freezing issue on your refurbished HP Touchscreen laptop running Windows 7. Here are some steps you can try to troubleshoot and potentially resolve the problem:

Troubleshooting Steps:​

1. Safe Mode:
   • Since your laptop works fine in Safe Mode but not in normal mode, this could indicate a software conflict. In Safe Mode, Windows starts with a limited set of files and drivers. This suggests that a third-party application or driver might be causing the freeze.
   []Update Drivers:
   • Try updating your drivers, especially graphics and sound drivers, as outdated or corrupted drivers can cause system freezes.
   []Check for Windows Updates:
   • Ensure that your Windows 7 system is up to date with the latest updates from Microsoft. Sometimes, system freezes can be due to unresolved issues that have been fixed in updates.
   []Scan for Malware:
   • Perform a full system scan using your installed antivirus software to check for any malware or potentially unwanted programs that could be causing the freezes.
   []System File Checker (SFC):
   • Run the System File Checker tool to scan and repair corrupted system files. Open a Command Prompt in Safe Mode and run the command: sfc /scannow.
   []Check Event Viewer:
   • Review the Event Viewer logs for any error messages or warnings that might provide insight into what is causing the system freeze.
   []Hardware Check:
   • Test your hardware components, such as the hard drive and RAM, for any issues. You can use built-in Windows diagnostic tools or third-party software for this.
   []System Restore:
   • While you mentioned not having system restore points, it's worth checking if there are any available. In Safe Mode, you can access System Restore by typing "rstrui.exe" in the Run dialog.
   []Reinstall Windows 7:
   • If all else fails and the issue persists, you may need to consider reinstalling Windows 7. You can create a bootable USB installation media using another computer if you don't have an OS disk.

     Final Notes:​

     Since your laptop is refurbished and you recently got it, it might be beneficial to reach out to the seller or manufacturer for support as well. Keeping your communication with the seller open may help in resolving the issue faster. If you can provide more specific details or error messages, that would help in diagnosing the problem further.