WIN7 BSOD: Please Help Me Decipher the Root Cause.

MJL

New Member
#1
All,

I'm new to BSOD investigation, so I'm asking for some professional assistance here. I've attached the requisite captures in hope that someone can help.

MJ
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffe, 2, 0, fffff880057577e0}

*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : IDSvia64.sys ( IDSvia64+967e0 )

Followup:     MachineOwner
Hi,
the probable cause relates to Norton AV and is well known for causing the odd issue here and there.

Use the tool below to remove Norton:
Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool

We normally ask users to remove Norton as a matter of course and use something like MSE which is extremely stable.
https://support.microsoft.com/en-gb/help/14210/security-essentials-download

Once your at this point run the sfc scanner. Find command prompt, right click on it and run as admin. Type:
sfc /scannow
Press enter and await results.

Post any new dump files.
 


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