WIN7 BSOD: Please Help Me Decipher the Root Cause.

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by MJL, Oct 10, 2016.

  1. MJL

    MJL New Member

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    All,

    I'm new to BSOD investigation, so I'm asking for some professional assistance here. I've attached the requisite captures in hope that someone can help.

    MJ
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {fffe, 2, 0, fffff880057577e0}
    
    *** WARNING: Unable to verify timestamp for IDSvia64.sys
    *** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : IDSvia64.sys ( IDSvia64+967e0 )
    
    Followup:     MachineOwner
    
    Hi,
    the probable cause relates to Norton AV and is well known for causing the odd issue here and there.

    Use the tool below to remove Norton:
    Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool

    We normally ask users to remove Norton as a matter of course and use something like MSE which is extremely stable.
    https://support.microsoft.com/en-gb/help/14210/security-essentials-download

    Once your at this point run the sfc scanner. Find command prompt, right click on it and run as admin. Type:
    sfc /scannow
    Press enter and await results.

    Post any new dump files.
     

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