Cribgochman
New Member
- Joined
- Dec 22, 2009
Hi all...am new to this forum and from what I've seen so far, you folks seem to be doing great things for each other!
So, I hope you'll be able to help me. I have a fairly old (about 3 years) HP machine - an xw4200 but I like it and it and when I ran the Windows 7 compatability check, it gave me the green light to proceed. A while back, I installed a new HDD (500GB) and additonal memory to boost it up to 3GB. I loaded up Windows 7 Home Ultimate and all was good - found a few little niggles (NAZ access etc) - but I was told that I could resolve these easily with the Ultimate version as it would allow me to access the security settings (which Home Premium does not). Both the Home Premium and Ultimate are full installation versions, not upgrades.
So I did a clean install with Ultimate (using the Win 7 built-in quick-format option); It wizzed through and all appeared to be ok. One problem....my machine won't do a restart, whether that be actioned from the Windows 7 start menu or from within application or update software being loaded onto the machine. When I hit re-start, it shuts down fine, goes through the initial BIOS stuff and just before Windows starts, the HDD light stops flashing and am left with a blank screen. To get around this I simply press the power on/off button (the machine switches off straight away - without me needing to hold it in for 5 seconds), press it again and the machine boots up normally, very fast in fact. There are no other issues and Windows reports no problems. If I ask it to shutdown it does exactly that and nothing more. and of course powering up is also normal....it's just the restart function that doesn't work. I have the latest drivers for everything - chipset, graphics, sound etc etc., and device manager looks good. I have even changed the boot order in the BIOS and also disabled all devices (with the exception of the HDD of course).
It didn't do this with the Home Premium version (although I have just found out that one of the guys in our IT department at work has the same problem on another HP machine with Home Premium!)
I would be so grateful if anyone has any ideas and is willing to share them. I appreciate that this is really just a niggle but as I am sure many of you understand, I am pulling out what little hair I have left and will soon rival Yul Brynner and Telly Savalas!
Thank you in anticipation.
Steve
So, I hope you'll be able to help me. I have a fairly old (about 3 years) HP machine - an xw4200 but I like it and it and when I ran the Windows 7 compatability check, it gave me the green light to proceed. A while back, I installed a new HDD (500GB) and additonal memory to boost it up to 3GB. I loaded up Windows 7 Home Ultimate and all was good - found a few little niggles (NAZ access etc) - but I was told that I could resolve these easily with the Ultimate version as it would allow me to access the security settings (which Home Premium does not). Both the Home Premium and Ultimate are full installation versions, not upgrades.
So I did a clean install with Ultimate (using the Win 7 built-in quick-format option); It wizzed through and all appeared to be ok. One problem....my machine won't do a restart, whether that be actioned from the Windows 7 start menu or from within application or update software being loaded onto the machine. When I hit re-start, it shuts down fine, goes through the initial BIOS stuff and just before Windows starts, the HDD light stops flashing and am left with a blank screen. To get around this I simply press the power on/off button (the machine switches off straight away - without me needing to hold it in for 5 seconds), press it again and the machine boots up normally, very fast in fact. There are no other issues and Windows reports no problems. If I ask it to shutdown it does exactly that and nothing more. and of course powering up is also normal....it's just the restart function that doesn't work. I have the latest drivers for everything - chipset, graphics, sound etc etc., and device manager looks good. I have even changed the boot order in the BIOS and also disabled all devices (with the exception of the HDD of course).
It didn't do this with the Home Premium version (although I have just found out that one of the guys in our IT department at work has the same problem on another HP machine with Home Premium!)
I would be so grateful if anyone has any ideas and is willing to share them. I appreciate that this is really just a niggle but as I am sure many of you understand, I am pulling out what little hair I have left and will soon rival Yul Brynner and Telly Savalas!
Thank you in anticipation.
Steve