Windows 8.1 x64 Corrupted system files

Discussion in 'Windows 8 Help and Support' started by Mr Darrell Alvin Walton, May 4, 2015.

  1. Mr Darrell Alvin Walton

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    I ran the SFC tool after my computer crashed while gaming online. I received the following error message.

    Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17747, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    and
    Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17747, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    afterwards the repair attempt yielded this message

    Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings"\[l:24{12}]"utc.app.json"; source file in store is also corrupted

    and

    Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings"\[l:66{33}]"telemetry.ASM-WindowsDefault.json"; source file in store is also corrupted

    Where can I find the system files to correct this problem? The sfcdetails file is attached. System info attached.

    Please, can you help?
    Darrell Walton
     

    Attached Files:

  2. ussnorway

    ussnorway Windows Forum Team
    Staff Member Premium Supporter

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    The source files are missing/ corrupted… I suspect the 8.1 upgrade but there are several possible causes. You can run an online scan if your internet is up to the task or point the thing at a install.wim file if you have a server… a re-install of Windows is both the most drastic/ reliable fix.

    1. How many crashes?
    2. How long have you had it and what anti-v program are you running?
     
  3. Trouble

    Trouble Noob Whisperer

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    I'm with ussnorway on this one.
    Whenever I see a problem that mentions .json (JavaScript Object Notation File) I think ..... malware.
    Have you thoroughly scanned the device?

    These are the programs I use to generally delouse a computer with virus and or malware issues.
    ADWcleaner from here http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
    JRT (Junkware Removal Tool) from here http://www.bleepingcomputer.com/download/junkware-removal-tool/dl/131/
    Norton Power Eraser from here https://security.symantec.com/nbrt/npe.aspx
    Malwarebytes from here http://www.malwarebytes.org/mwb-download/confirm/
    Ccleaner from here http://www.piriform.com/ccleaner/download/standard
    TFC.exe (Temporary Files Cleaner) from here http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/
    ESET Online Scanner from here http://www.eset.com/us/online-scanner/
    I don't check the links above everyday, so if you have any problem with any one of them then just Google for the program name but use the site names that I have recommended since I'm relatively certain they are free of extraneous garbage.
     
  4. Turas

    Turas New Member

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    this fixed the problem for me...
    since it's my first post i can't include the link... :( so check: thetechcookbook ... windows-8-update-kb3022345-causing-corrupt-files
    br
     

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