Joined
May 4, 2015
Messages
1
I ran the SFC tool after my computer crashed while gaming online. I received the following error message.

Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17747, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
and
Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17747, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

afterwards the repair attempt yielded this message

Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings"\[l:24{12}]"utc.app.json"; source file in store is also corrupted

and

Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings"\[l:66{33}]"telemetry.ASM-WindowsDefault.json"; source file in store is also corrupted

Where can I find the system files to correct this problem? The sfcdetails file is attached. System info attached.

Please, can you help?
Darrell Walton
 

Attachments

  • sfcdetails.txt
    sfcdetails.txt
    139.6 KB · Views: 579
  • system info.webp
    59.1 KB · Views: 678
Solution
The source files are missing/ corrupted… I suspect the 8.1 upgrade but there are several possible causes. You can run an online scan if your internet is up to the task or point the thing at a install.wim file if you have a server… a re-install of Windows is both the most drastic/ reliable fix.

1. How many crashes?
2. How long have you had it and what anti-v program are you running?
The source files are missing/ corrupted… I suspect the 8.1 upgrade but there are several possible causes. You can run an online scan if your internet is up to the task or point the thing at a install.wim file if you have a server… a re-install of Windows is both the most drastic/ reliable fix.

1. How many crashes?
2. How long have you had it and what anti-v program are you running?
 
Solution
what anti-v program are you running?
I'm with ussnorway on this one.
Whenever I see a problem that mentions .json (JavaScript Object Notation File) I think ..... malware.
Have you thoroughly scanned the device?

These are the programs I use to generally delouse a computer with virus and or malware issues.
ADWcleaner from here Link Removed
JRT (Junkware Removal Tool) from here http://www.bleepingcomputer.com/download/junkware-removal-tool/dl/131/
Norton Power Eraser from here Link Removed
Malwarebytes from here http://www.malwarebytes.org/mwb-download/confirm/
Ccleaner from here Link Removed
TFC.exe (Temporary Files Cleaner) from here http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/
ESET Online Scanner from here http://www.eset.com/us/online-scanner/
I don't check the links above everyday, so if you have any problem with any one of them then just Google for the program name but use the site names that I have recommended since I'm relatively certain they are free of extraneous garbage.
 
this fixed the problem for me...
since it's my first post i can't include the link... so check: thetechcookbook ... windows-8-update-kb3022345-causing-corrupt-files
br