Windows Explorer restarting everytime I try to open a folder

Discussion in 'Windows 8 Help and Support' started by karthik, Jul 14, 2012.

  1. karthik

    karthik New Member

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    I have installed Windows 8 for my HP laptop 1 month ago.

    It worked fine for 2 weeks and then windows explorer is crashing everytime I try to open a folder.

    I ran a virus scan- there were no viruses identified by windows defender.

    Please suggest on what to do.

    Thanks,

    Karthik
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Hi Karthik,

    have you tried system restore? If that's not an option or fails to work try running the system file checker: Right click cmd prompt and run as admin. Type: sfc /scannow then press enter.
    Also just as a tip, I run Avast as my security app coupled with Malwarebytes as I found Defender seemed to be lacking. It let through at least 3 viruses and so I changed over to avast and have been happy ever since. Try running a scan with Malwarebytes:

    Malwarebytes : Free anti-malware, anti-virus and spyware removal download

    Lastly you can return win 8 to it's 'factory settings' to coin a phrase. If you place the cursor in the top right of your screen as if to bring up your charms and then hit settings, then 'change pc settings' and then finally General: See screenshot:

    settings.
     

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