Windows Explorer restarting everytime I try to open a folder

#1
I have installed Windows 8 for my HP laptop 1 month ago.

It worked fine for 2 weeks and then windows explorer is crashing everytime I try to open a folder.

I ran a virus scan- there were no viruses identified by windows defender.

Please suggest on what to do.

Thanks,

Karthik
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Hi Karthik,

have you tried system restore? If that's not an option or fails to work try running the system file checker: Right click cmd prompt and run as admin. Type: sfc /scannow then press enter.
Also just as a tip, I run Avast as my security app coupled with Malwarebytes as I found Defender seemed to be lacking. It let through at least 3 viruses and so I changed over to avast and have been happy ever since. Try running a scan with Malwarebytes:

Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Lastly you can return win 8 to it's 'factory settings' to coin a phrase. If you place the cursor in the top right of your screen as if to bring up your charms and then hit settings, then 'change pc settings' and then finally General: See screenshot:

settings.jpg
 


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