📎 AI Summary:
The forum thread discusses a user experiencing a Blue Screen of Death (BSOD) after upgrading to Service Pack 1 on their HP Pavilion G series laptop running Windows 7 x64. The user provides dump files and seeks advice on whether to perform a system restore or troubleshoot the issue. Respondents suggest examining overlapping driver regions indicated in the dump files, checking specific files like RtsPStor.sys and SDMonSvc.exe, updating drivers or software, and attempting to start Windows in Safe Mode for further troubleshooting.
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Paul Merriman

New Member
Joined
Jun 26, 2011
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2
Thread Author #1
getting a bsod after boot up , i upgraded to sp1 yesterday , Link Removed, here is a pic i took of the bsod
, should i do a system restore or try work around the issue causing the bsod ??

i have also attached the .dmp files , my system is a hp pavilion g series laptop , win 7 x64 4g ram i5 , please let me know if you can help me or if you need anymore info ,

thanks in advance
 

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Solution
Saltgrass
The dump files says:
Address regions for 'lltdio' and 'RtsPStor.sys' overlap
Click to expand...

lltdio is a Microsoft file but I cannot find any info about RtsPStor.sys. You might check your system and see if you have any info on the file.

Also it mentions SDMonSvc.exe, which may just be involved in the situation. Is this a PCTools file, maybe Spybot?

Checking for updates for any drivers/programs mentioned might help.

Can you start your system in Safe Mode and do some trouble shooting from there?
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Saltgrass

Saltgrass

Excellent Member
Microsoft Community Contributor
Joined
Oct 16, 2009
Messages
15,152
#2
The dump files says:
Address regions for 'lltdio' and 'RtsPStor.sys' overlap
Click to expand...

lltdio is a Microsoft file but I cannot find any info about RtsPStor.sys. You might check your system and see if you have any info on the file.

Also it mentions SDMonSvc.exe, which may just be involved in the situation. Is this a PCTools file, maybe Spybot?

Checking for updates for any drivers/programs mentioned might help.

Can you start your system in Safe Mode and do some trouble shooting from there?
 

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