Windows 7 BSOD while connecting USB device

kemical

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Aug 28, 2007

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36,163

• Nov 19, 2013

#2

Hi,
apologies your issue wasn't addressed until now. Do you still need help?

 

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WojtekK1902

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• Nov 19, 2013

Thread Author #3

Hello!

No worries Yes, unfortunately my issue isn't still resolved...

 

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kemical

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• Nov 19, 2013

#4

ok I'll have look see now

 

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kemical

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• Nov 19, 2013

#5

Code:

*******************************************************************************
*                                                                            *
*                        Bugcheck Analysis                                    *
*                                                                            *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff98001510fa0, 2, 1, fffff80003355578}

*** WARNING: Unable to verify timestamp for hcmon.sys
*** ERROR: Module load completed but symbols could not be loaded for hcmon.sys
Probably caused by : hcmon.sys ( hcmon+6289 )

Followup: MachineOwner

Hi,
every dmp file is the same. The file hcmon.sys is a USB VMware driver and if possible you need to update your VMware:
Link Removed

 

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WojtekK1902

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• Dec 1, 2013

Thread Author #6

Hello,
Thank you for your reply and sorry for such a big delay in answering. Frankly, I think that I don't need VMware - I'll try to uninstall it and see if it helps. However, today I had another BSOD, without any USB connection. I'm sending a dmp file in an attachment - could you have a look please?

 

Attachments

• 120113-25256-01.dmp

  256 KB · Views: 271

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kemical

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Joined

Aug 28, 2007

Messages

36,163

• Dec 1, 2013

#7

Code:

*******************************************************************************
*                                                                            *
*                        Bugcheck Analysis                                    *
*                                                                            *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff9800144afa0, 2, 1, fffff8000334b588}

*** WARNING: Unable to verify timestamp for hcmon.sys
*** ERROR: Module load completed but symbols could not be loaded for hcmon.sys
Probably caused by : hcmon.sys ( hcmon+6289 )

Followup: MachineOwner

Hi,
removing the VMware stuff sounds ideal as the above hcmon.sys belongs to VMware and is a USB monitor driver.

 

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Solution

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WojtekK1902

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79

• Dec 1, 2013

Thread Author #8

Thank you very much. I hope it helps...

 

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