📎 AI Summary:
The thread discusses a BSOD error ("whea_uncorrectable_error") experienced during a Bit Defender installation, caused by a corrupted system driver file (bdelam.sys). The original poster seeks help, and a responder advises checking or configuring dump file settings to analyze the crash further, suggesting that examining dump files is necessary for troubleshooting. Overall, the conversation is troubleshooting-oriented, focusing on diagnosing and resolving the BSOD issue.
W

Windowsar

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Nov 15, 2014
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4
Thread Author #1
Hello,

Today while I was installing Bit Defender I had a BSOD "whea_uncorrectable_error"
This happened while it was installing, I tried to uninstall/install it twice and same thing happened, Windows wasn't able to automatically fix it.

Root cause found:
---------------------------
Boot critical file C:\WINDOWS\system32\drivers\bdelam.sys is corrupt.

Repair action: File repair
Result: Failed. Error code = 0x2
Time taken = 6750 ms
 

Last edited:
Solution
kemical
Hi,
In order to help we need to read the dump files created when the machine blue screens we need to see your dump files (found in the Minidump folder which is in the main Windows folder). If you can't find the Minidump folder your machine probably isn't set up to create them. Make sure your settings are set like this:

Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.
Click and apply to exit the...
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kemical

kemical

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Aug 28, 2007
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36,163
#2
Hi,
In order to help we need to read the dump files created when the machine blue screens we need to see your dump files (found in the Minidump folder which is in the main Windows folder). If you can't find the Minidump folder your machine probably isn't set up to create them. Make sure your settings are set like this:

Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.
Click and apply to exit the dialogs, then reboot for the changes to take effect.

Please read the thread found here on what information we need and how to post it.
Link Removed
 
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