📎 AI Summary:
The thread discusses a Windows 7 laptop experiencing BSOD issues related to the Realtek Wi-Fi card, with initial troubleshooting suggesting driver updates and Norton antivirus removal. The original poster successfully resolved the problem by uninstalling Norton and installing AVG. A subsequent user reports similar issues but seeks help, with advice given to start a new thread for personalized assistance. Overall, the main focus is on resolving BSOD caused by outdated drivers and conflicting security software.
The thread discusses a Windows 7 laptop experiencing BSOD issues related to the Realtek Wi-Fi card, with initial troubleshooting suggesting driver updates and Norton antivirus removal. The original poster successfully resolved the problem by uninstalling Norton and installing AVG. A subsequent user reports similar issues but seeks help, with advice given to start a new thread for personalized assistance. Overall, the main focus is on resolving BSOD caused by outdated drivers and conflicting security software.
Solution
kemical
Essential Member
Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck A, {0, 2, 1, fffff8000329196f}
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )
Followup: MachineOwnerlooking through the dump file I can see from the call stack (a blow by blow account of the last sub routines) that it's probably Norton AV that's behind the issues.
However, most if not all of your drivers are in need of updating. Your USB 3 drivers for example are dated 2010 and this version is known for causing bsod's..
Laptop drivers are supplied by the manufacturer and checking the support page for your machine I see there are updates available for pretty much everything. The only thing is that they only go up to 2012 but at least they are later versions of what your using now.
Please double check I have the correct page for your model:
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You could try updating said drivers and seeing if the bsod stops but if it doesn't then remove Norton using the removal tool found here:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Use MSE in the meantime as it's ultra stable:
http://windows.microsoft.com/en-us/windows/security-essentials-download
Post any new dump files.
kemical
Essential Member
Hi,
please create your own thread to save on confusion and read the following:
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