📎 AI Summary:
The forum thread discusses a user’s recurring Blue Screen of Death (BSOD) issue, with initial assistance requesting dump files for analysis. A detailed response suggests the problem may be memory-related or caused by conflicting antivirus software, recommending the user uninstall ZoneAlarm and Kaspersky, then run memory tests with Memtest86. The user agrees to try these troubleshooting steps, and the thread concludes with encouragement to report back if the issue persists.
The forum thread discusses a user’s recurring Blue Screen of Death (BSOD) issue, with initial assistance requesting dump files for analysis. A detailed response suggests the problem may be memory-related or caused by conflicting antivirus software, recommending the user uninstall ZoneAlarm and Kaspersky, then run memory tests with Memtest86. The user agrees to try these troubleshooting steps, and the thread concludes with encouragement to report back if the issue persists.
Solution
nmsuk
Essential Member
Hi,
ideally we need to read your actual dump files. Please read the following thread and post the results:
How to ask for help with a bsod
ideally we need to read your actual dump files. Please read the following thread and post the results:
How to ask for help with a bsod
Yup will need the .dmp file to analyse this. 3B means an error occurred while switching from user space to kernel space code which can happen from anything. The specific error 0xc0000005 means access denied the other to values are the memory locations for the instruction and context record since they start with F they are kernel related.
kemical
Essential Member
Code:
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* *
* Bugcheck Analysis *
* *
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Use !analyze -v to get detailed debugging information.
BugCheck A, {112ddc, 2, 0, fffff80002e9cc95}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
Followup: MachineOwneryou have a number of different bugchecks referenced in the dump files sent. Bugcheck 1A, 50, BE and 3B are all in some way memory related although can also be triggered by other things.
These 'other things' typically are anti virus apps, faulty hardware, faulty system service and drivers. Also the Bugcheck 1A is carrying a subtype of 5003 which is usually caused by a hardware error.
I notice your running both Zone alarm and Kaspersky AV. Just so we can rule out these apps can you please uninstall them and just use MSE as it's ultra stable plus you can always re-install later once testing has finished.
Link Removed
If the bsod continues then you'll need to test your RAM. Windows does have a memory testing app but it can miss errors and the best app for the job is Memtest86.
If you open the link below you'll see you can run Memtest86 in two ways. You can either burn it to disk or install it onto a USB drive it's entirely up to you. You'll then need to enter the bios to change the boot order so you can boot from either the Disk or USB stick you have Memtest86 on.
You must test for at least 12 hours unless it becomes obvious there is a problem straight away.
Memtest86+ - Advanced Memory Diagnostic Tool
