📎 AI Summary:
The thread discusses a recurring Windows BSOD issue experienced by the original poster, Tracey Jefferson, who provided minidump files for analysis. A responder indicates that the crashes are likely caused by the ViaHub3.sys USB 3.0 driver, suggesting updating or replacing it, alongside other drivers such as those for graphics, network, and motherboard components. The overall sentiment is troubleshooting-focused, offering specific driver update recommendations to resolve the BSODs.
Tracey Jefferson

Tracey Jefferson

New Member
Member details
Joined
Aug 23, 2014
Messages
1
Thread Author #1
I've zipped the file of minidumps as requested. Every once in a while, my computer will BSOD on me. No rhyme or reason, but I'd like to figure out why. I'm pretty technical, but I don't have Visual Studio to even try to troubleshoot and fix myself. Please let me know if there is anything else that you need to help me and any help is much appreciated.
Thanks,
Tracey
 

Attachments

Solution
kemical
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc000001d, fffff88000000101, 0, 0}

*** WARNING: Unable to verify timestamp for ViaHub3.sys
*** ERROR: Module load completed but symbols could not be loaded for ViaHub3.sys
Probably caused by : ViaHub3.sys ( ViaHub3+14ae3 )

Followup: MachineOwner
Hi Tracy...
Sort by date Sort by votes
kemical

kemical

Essential Member
Member details
Joined
Aug 28, 2007
Messages
36,163
#2
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc000001d, fffff88000000101, 0, 0}

*** WARNING: Unable to verify timestamp for ViaHub3.sys
*** ERROR: Module load completed but symbols could not be loaded for ViaHub3.sys
Probably caused by : ViaHub3.sys ( ViaHub3+14ae3 )

Followup: MachineOwner
Hi Tracy,
both dump files posted contained the above information and it seems that your USB3 driver could be the culprit. I say could be as something could be causing the USB3 driver to crash but this will become clearer as we debug your system.

ViaHub3.sys Wed Jan 02 09:24:18 2013: VIA Labs VL800 & VL805 Superspeed USB Host Controller Driver. Your motherboard support page only has the same driver although a later version can be found on Via site here:
Link Removed
Try either of the bottom two downloads on the page.

atikmdag.sys Wed Apr 20 02:53:29 2011: AMD Onboard graphics. Please update:
Link Removed


athrx.sys Thu Jun 14 09:23:09 2012: Atheros network adapter driver. Please update if possible:
Link Removed

avgidsha.sys Tue Jun 17 15:06:20 2014: AVG AV, if replacing the above USB3 driver doesn't help then try uninstalling AVG as it's known on occasion to cause the odd issue. Use MSE for the meantime as it's ultra stable:
Link Removed

AppleCharger.sys Thu Oct 25 01:51:02 2012:GIGABYTE On/Off Charge driver. (Again if BSOD continues) May cause BSOD on Win7/8 systems - uninstall to test

Rt64win7.sys Tue Aug 23 14:55:41 2011: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet please update:
Link Removed

Apart from keyboard and mouse is there anything else in particular you have connected via the USB 3 ports?

Post any new dump files
 
Upvote 1 Downvote
Solution
You must log in or register to reply here.