Windows 7 Seeking Help for BSOD Issue

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koolkat77

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Oct 23, 2012

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• Feb 12, 2013

• #2

Can you upload the dump files:
Link Removed

 

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koolkat77

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Oct 23, 2012

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• Feb 12, 2013

• #3

PS: Did you use Ccleaner before creating your thread here? That might have deleted your dump file.

Do not use Ccleaner while we're troubleshooting.

Problematic Software:

Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

Click to expand...

Code:

Start Menu\Programs\Advanced SystemCare 6    Public:Start Menu\Programs\Advanced SystemCare 6    Public

Advance SystemCare is a known cause to BSOD-s. Uninstall it with the free version of Revo Uninstaller in Advance Mode so you're allowed to remove left over registry of that program.

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Avast! can contribute in BSOD-s. Please uninstall it for testing purpose:

Code:

Start Menu\Programs\avast! Free Antivirus    Public:Start Menu\Programs\avast! Free Antivirus    Public

Use Avast! removal tool from this link:

• Link Removed

Replace with MS security essentials and Malwarebytes (free):

• Microsoft Security Essentials - Microsoft Windows
• Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer

Make a full scan with both separately after installation.

Perform a clean boot:

• Perform a clean startup to determine whether background programs are interfering with your game or program

Perform a system file check as explained in this link:

• Link Removed

Run Disk Check on your hard drive:

• Link Removed

Post back the results.

 

Last edited: Feb 12, 2013

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Solution

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soupbox9

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Feb 11, 2013

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• Feb 12, 2013

• Thread Author
• #4

Hello koolkat, thanks for the advice. Yeah didn't mean to erase the dumps. The last blue screen had driver power state failure. technical info. 0x0000009F (0x0000000000000003, 0xFFFFFA8008A9BA00, 0xFFFFF80000B9C3D8, 0xFFFFF98006AC8AB0). The Malwarebytes had 18 files that were problems. The Microsoft Security Essentials found 3 problem with java. Clean startup, system file checker, and CHKDSK found nothing wrong.

 

Attachments

• 021213-32713-01.dmp

  311.7 KB · Views: 325
• DriverList.txt

  18.4 KB · Views: 317
• dxdiag.txt

  23.3 KB · Views: 339
• Hosts.txt

  824 bytes · Views: 291
• MSINFO32.nfo

  2.6 MB · Views: 334
• SystemInfo.txt

  9.8 KB · Views: 305

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soupbox9

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• Feb 12, 2013

• Thread Author
• #5

here the malwarebytes log

 

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• MBAM-log-2013-02-12 (15-12-05).txt

  6.7 KB · Views: 291

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koolkat77

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• Feb 12, 2013

• #6

Do you have anything connected to your USB port? And did you make any changes to your system recently hardware/software wise?

 

Last edited: Feb 12, 2013

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soupbox9

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• Feb 12, 2013

• Thread Author
• #7

just a mice in the usb. Hardware no, software update from mozilla, adobe.

 

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koolkat77

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• Feb 12, 2013

• #8

Alright, please run driver verifier according to these settings: Link Removed
Upload the reports you get in next 36 hours.

 

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soupbox9

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• Feb 13, 2013

• Thread Author
• #9

Cant get the computer to start in normal mode after the driver verifier. The two files came up when starting back up in safe mode as files that help describe the problem.

 

Attachments

• 021313-20248-01.dmp

  306.9 KB · Views: 364
• WER-61713-0.sysdata.xml

  191.3 KB · Views: 332

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koolkat77

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• Feb 14, 2013

• #10

Doesn't look like you were able to run verifier at all.

Try disabling verifier from safe mode.

 

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soupbox9

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• Feb 15, 2013

• Thread Author
• #11

Disable verifier. Reboot in normal mode and after the windows logo screen goes black and stays till bsod comes up.

 

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soupbox9

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• Feb 15, 2013

• Thread Author
• #12

file://localhost/C:/Program%20Files%20(x86)/NirSoft/BlueScreenView/report.html
is the ntoskrnl.exe the problem?

 

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