Yesterday sitting here reading an news story, and I get the BSOD and a crash dump file. I am uploading it here for those that wish to review it, I cannot figure out what caused it, and can only run in safe mode (with networking) not regular mode, or it goes right back to bsod c0000021a. Tried restore to no avail, repair ran 3 times and then gave up, and said it couldn't. Really way over my head already, but any help would be greatly appreciated.
📎 AI Summary:
The original poster experienced a BSOD with bugcheck code C000021A, failing to boot normally and unable to repair the system. A responder analyzed the crash, suggesting it could be caused by third-party software like Norton antivirus, and recommended removing it with a specific tool, updating BIOS/firmware, and updating drivers for AMD GPU and Realtek audio. The overall tone is troubleshooting-focused, with the responder providing detailed technical advice to resolve the issue.
The original poster experienced a BSOD with bugcheck code C000021A, failing to boot normally and unable to repair the system. A responder analyzed the crash, suggesting it could be caused by third-party software like Norton antivirus, and recommended removing it with a specific tool, updating BIOS/firmware, and updating drivers for AMD GPU and Realtek audio. The overall tone is troubleshooting-focused, with the responder providing detailed technical advice to resolve the issue.
Solution
kemical
Essential Member
Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck C000021A, {fffff8a0022c8e10, 0, ffffffffc0000001, 108d0}
----- ETW minidump data unavailable-----
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
Followup: MachineOwnerHi,
the above bugcheck can be caused by third party software sometimes security software. I see your running Norton which to be honest is well known for causing issues. Try removing with this tool to see if the bsod stops:
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Run MSE in it's place as it's very stable:
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Looking at your systems webpage there could be some bios and firmware updates:
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atikmdag.sys Wed Sep 08 02:41:17 2010: AMD GPU driver. Please use this app to remove:
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Install latest version:
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RTKVHD64.sys Tue Sep 07 12:17:23 2010: Realtek High Definition Audio Function Driver. Please update:
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Post any new dump files.