📎 AI Summary:
The user Dmen reported a PC crash related to a minidump file, which was identified by kemical as a bugcheck 116 caused by a GPU driver issue (atikmpag.sys). Kemical advised removing the existing driver with Display Driver Uninstaller, updating to the latest driver, and running system scans, which successfully resolved the crashes. The overall tone of the thread is helpful and positive, with the problem being resolved through driver updates and system maintenance.
Dmen

Dmen

Member
Member details
Joined
Jun 10, 2016
Messages
6
Thread Author #1
Hello windowsforum community,
my pc recently crashed. I looked in the eventlog there was a entry that a dump file has been saved at C:\Windows\Minidump

I will upload it here,maybe someone can help me identify the problem :)
 

Attachments

  • 061016-19999-01.dmp
    061016-19999-01.dmp
    331.5 KB · Views: 319
  • eventlog.webp
    eventlog.webp
    23.1 KB · Views: 392
Solution
kemical
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8010541110, fffff88005540af4, 0, d}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys (...
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kemical

kemical

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Joined
Aug 28, 2007
Messages
36,163
#2
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8010541110, fffff88005540af4, 0, d}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7af4 )

Followup: MachineOwner
Hi,
this bugcheck is caused by the gpu driver not resetting within time and is known as a TDR. Please remove your current gpu driver by running this application as it will remove the driver as well as anything else that shouldn't be there ready for the new driver.
Display driver Uninstaller

Once removed install the latest driver found your systems support page at HP:
Support page:
Link Removed
Driver
Link Removed

In fact there updates for most of your drivers under Windows 7.

Look in the start menu all programs area for command prompt, right click, choose properties then run as admin: Type:
sfc /scannow
Press enter and await results.

Post any new dump files.
 

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Solution
Dmen

Dmen

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Jun 10, 2016
Messages
6
Thread Author #3
Thank you kemical for your fast respond :D
I will try it and let you know how it worked
 

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kemical

kemical

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36,163
#4
Your welcome Dmen and hope that all goes well.

Post any new dump files.
 

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Dmen

Dmen

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Jun 10, 2016
Messages
6
Thread Author #5
Thank you again,it worked great
Not a single crash anymore. :up:
 

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kemical

kemical

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Aug 28, 2007
Messages
36,163
#6
Your very welcome Dmen and thank you for the update.. :)
 

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