📎 AI Summary:
The thread discusses a user’s USB-C video output that stopped working after Windows security updates, with the user seeking help to identify and fix the issue. Responses suggest checking event logs and clarify that Microsoft may not provide specific answers without detailed diagnostics. The original poster later reveals that ASUS's USB-C charging driver, which uses direct memory access, causes Windows to disable the port for security reasons, and they are investigating the responsible software. The overall tone is a mix of troubleshooting and frustration.

MikeC

New Member
Joined
Feb 25, 2020
Messages
3
Thread Author #1
My usb-c output wich was designed to be a video out was working fine but after several windows security updates it has suddenly stopped working.
What has been changed and how do I unchanged it?
I have:
Updated my video drivers
Nvidea rtx2070
Reinstalled the hdmi and chipset drivers
Verified that the monitor and cable are working from a second source.
Disabled usbc and re-enabled from device manager
 

Solution
An update on my issue.

Apparently Asus uses direct memory access in thier usbc charging driver which causes windows to disable the usbc port as a security risk.
I am currently working on finding the software responsible for this.

Neemobeer

Windows Forum Team
Staff member
Joined
Jul 4, 2015
Messages
8,995
I'd start by looking for events regarding video or the usb-c / thunderbolt device
 

MikeC

New Member
Joined
Feb 25, 2020
Messages
3
Thread Author #3
I'd start by looking for events regarding video or the usb-c / thunderbolt device
Thank you for the overly obvious suggestion.
As much as I like wasting time digging through event logs trying to determine what Microsoft decided to randomly change during an equally random update, I was hoping someone from Microsoft might be able to just tell me what they have done to thunderbolt support recently.
 

Neemobeer

Windows Forum Team
Staff member
Joined
Jul 4, 2015
Messages
8,995
We have no affiliation with Microsoft. It's doubtful Microsoft would be able to give you any type of answer without gathering logs or debug output.
 

MikeC

New Member
Joined
Feb 25, 2020
Messages
3
Thread Author #5
An update on my issue.

Apparently Asus uses direct memory access in thier usbc charging driver which causes windows to disable the usbc port as a security risk.
I am currently working on finding the software responsible for this.
 

Solution