squarrelll

squarrelll

Member
Member details
Joined
Oct 20, 2026
Messages
2
Thread Author #1
  • ROG Strix G184JVR
  • Windows 11 26H2
  • NVIDIA GeForce RTX 4060 Laptop GPU (8 GB)
  • Intel(R) UHD Graphics (128 MB)
  • Intel(R) Core(TM) i9-14900HX (2.20 GHz)
  • Sims 1.128.90.1030
My ssd had a SMART death. I replaced it with a new one and now I cannot launch EA/The Sims. It never happened before on any computer. I installed a new/clean installation from the windows media tool thing. I installed it as new w/o any prior files. Every time I try to open The Sims it crashes. I am not having problems with any other program. I have all my Windows Updates done. I have not changed anything. Every setting is factory. I do not understand how to read reliability reports though I did get them. I am so confused. I do not know how or why this is happening. I do not believe it is an EA Software glitch because no one seems to have heard of this kind of error and cannot help resolve. Is it something Windows? I don't understand how to resolve this. I don't even know if this information is useful:


Source​
EA​
​
Summary​
Stopped working​
​
Date​
‎17/‎10/‎2026 22:32​
​
Status​
Report sent​
​
Description​
Faulting Application Path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EACefSubProcess.exe​
​
Problem signature​
Problem Event Name: APPCRASH​
Application Name: EACefSubProcess.exe​
Application Version: 13.809.0.6322​
Application Timestamp: 6acda3ba​
Fault Module Name: libcef.dll​
Fault Module Version: 109.1.18.0​
Fault Module Timestamp: 63ced377​
Exception Code: c0000005​
Exception Offset: 0000000003aec0f4​
OS Version: 10.0.26300.2.0.0.768.101​
Locale ID: 6153​
Additional Information 1: 2731​
Additional Information 2: 27314d86291853957dbde7dccf1c65d7​
Additional Information 3: 930f​
Additional Information 4: 930fc6da18007e1f7dd8016395a63666​
​
Extra information about the problem​

________________________________________________________________________________________________________
​
Source​
The Sims™ 4​
​
Summary​
Stopped working​
​
Date​
‎18/‎10/‎2026 18:07​
​
Status​
Report sent​
​
Description​
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe​
​
Problem signature​
Problem Event Name: APPCRASH​
Application Name: TS4_x64.exe​
Application Version: 1.128.90.1030​
Application Timestamp: 6aa08454​
Fault Module Name: python37_x64.dll​
Fault Module Version: 3.7.150.1013​
Fault Module Timestamp: 67f85748​
Exception Code: c0000005​
Exception Offset: 000000000004423b​
OS Version: 10.0.26300.2.0.0.768.101​
Locale ID: 1033​
Additional Information 1: 5cbf​
Additional Information 2: 5cbf19fabb97e79ae31d98d1a0ff8a6f​
Additional Information 3: b395​
Additional Information 4: b395856766723647ca310e0c7e60984d​
​
Extra information about the problem​
Bucket ID: d63c347d62b5a77dd6572482239c6351 (1609795533170041681)​

_____________________________________________________________________________________________________________________

This game is really important to my sanity as it helps me switch off after a toxic and stressful job each day. I hope someone can help me.
 

You must log in or register to reply here.