Windows 11 and EA/The Sims Stopped Working?

squarrelll · 2026-10-21T02:34:55-0400

ROG Strix G184JVR
Windows 11 26H2
NVIDIA GeForce RTX 4060 Laptop GPU (8 GB)
Intel(R) UHD Graphics (128 MB)
Intel(R) Core(TM) i9-14900HX (2.20 GHz)
Sims 1.128.90.1030

My ssd had a SMART death. I replaced it with a new one and now I cannot launch EA/The Sims. It never happened before on any computer. I installed a new/clean installation from the windows media tool thing. I installed it as new w/o any prior files. Every time I try to open The Sims it crashes. I am not having problems with any other program. I have all my Windows Updates done. I have not changed anything. Every setting is factory. I do not understand how to read reliability reports though I did get them. I am so confused. I do not know how or why this is happening. I do not believe it is an EA Software glitch because no one seems to have heard of this kind of error and cannot help resolve. Is it something Windows? I don't understand how to resolve this. I don't even know if this information is useful:

Source

EA

Summary

Stopped working

Date

‎17/‎10/‎2026 22:32

Status

Report sent

Description

Faulting Application Path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EACefSubProcess.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: EACefSubProcess.exe

Application Version: 13.809.0.6322

Application Timestamp: 6acda3ba

Fault Module Name: libcef.dll

Fault Module Version: 109.1.18.0

Fault Module Timestamp: 63ced377

Exception Code: c0000005

Exception Offset: 0000000003aec0f4

OS Version: 10.0.26300.2.0.0.768.101

Locale ID: 6153

Additional Information 1: 2731

Additional Information 2: 27314d86291853957dbde7dccf1c65d7

Additional Information 3: 930f

Additional Information 4: 930fc6da18007e1f7dd8016395a63666

Extra information about the problem

________________________________________________________________________________________________________

Source

The Sims™ 4

Summary

Stopped working

Date

‎18/‎10/‎2026 18:07

Status

Report sent

Description

Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: TS4_x64.exe

Application Version: 1.128.90.1030

Application Timestamp: 6aa08454

Fault Module Name: python37_x64.dll

Fault Module Version: 3.7.150.1013

Fault Module Timestamp: 67f85748

Exception Code: c0000005

Exception Offset: 000000000004423b

OS Version: 10.0.26300.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 5cbf

Additional Information 2: 5cbf19fabb97e79ae31d98d1a0ff8a6f

Additional Information 3: b395

Additional Information 4: b395856766723647ca310e0c7e60984d

Extra information about the problem

Bucket ID: d63c347d62b5a77dd6572482239c6351 (1609795533170041681)

_____________________________________________________________________________________________________________________

This game is really important to my sanity as it helps me switch off after a toxic and stressful job each day. I hope someone can help me.

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Windows 11 and EA/The Sims Stopped Working?

squarrelll

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