Windows 7 Cannot "access Windows Experience Index"

A

Agent Data

Banned

Joined

Jan 9, 2010

Messages

911

• Apr 14, 2010

• #2

Windows Experience Index has a log file "%SystemRoot%\Performance\WinSAT\winsat.log". That may give some relevant details.

 

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R

RAK

Extraordinary Member

Joined

Jul 6, 2009

Messages

2,491

• Apr 15, 2010

• #3

Most likely cause, assuming a succesful install, is a hardware malfunction.
Open the device manager and see if you have any yellow annotations there. If so try an update of those drivers. In particular, uninstall the graphics card and reboot for a reinstall.

 

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