📎 AI Summary:
The thread discusses a printing issue where documents appear in the print queue but do not print and require manual spool file deletion, with the initial poster seeking help. A forum member suggests consulting a guide for printing problems on Windows 10. Another reply provides a detailed troubleshooting process, including virus scans and hardware checks, especially if multiple browsers cannot print, indicating possible malware or hardware issues. Overall, the conversation reflects a helpful and troubleshooting-oriented community aiming to resolve printing problems.
The thread discusses a printing issue where documents appear in the print queue but do not print and require manual spool file deletion, with the initial poster seeking help. A forum member suggests consulting a guide for printing problems on Windows 10. Another reply provides a detailed troubleshooting process, including virus scans and hardware checks, especially if multiple browsers cannot print, indicating possible malware or hardware issues. Overall, the conversation reflects a helpful and troubleshooting-oriented community aiming to resolve printing problems.
Solution
pnamajck
Honorable Member
- Joined
- Aug 28, 2014
- Messages
- 433
welcome to windowsforum, johnf … try looking at this page:
Fix: Can’t print from Edge on Windows 10
Fix: Can’t print from Edge on Windows 10
- Joined
- Jan 28, 2013
- Messages
- 2,423
@pnamajck: Good post, Jack!
Can you correctly print from your other browsers on that same computer, such as IE11, Chrome, Firefox, Safari, etc??
If none of these are printing, you probably have a spyware virus in your computer. Take a look at doing this:
1.) Make sure to BACKUP ALL PERSONAL DATA FROM THIS COMPUTER PRIOR TO ATTEMPTING FURTHER HARDWARE TESTING OR SOFTWARE REPAIRS IN ORDER TO AVOID IRRETRIEVABLE DATA LOSS!!!
2.) CAUTION: Make certain prior to any of the troubleshooting or testing or repairs are done TO PHYSICALLY DISCONNECT OR REMOVE ANY AND ALL SECONDARY INTERNAL OR EXTERNAL HARD DRIVES FROM YOUR MOTHERBOARD AND POWER SUPPLY!! IF YOU DON'T DO THIS YOU MAY EXPERIENCE INDETERMINATE OR UNEXPECTED RESULTS!!
3.) Scan/remove all viruses found using the existing AV program on your computer.
4.) Next, download the free antispyware virus tool from Link Removed AND scan/remove all found spyware viruses.
5.) Power off your PC for at least 5 min., reboot and retest your folder issue. If fixed, you had a bad spyware virus and are now fixed!
If none of these work, please post back your computer specs; Make/Model, Desktop PC or laptop? OEM PC (Dell, Acer, HP, Toshiba) or self-built PC or custom-built PC. If you have one of these last 2 we need complete HW specs such as MAKE/MODEL MOTHERBOARD, MAKE/MODEL CPU CHIP, MAKE/MODEL GPU CARD/CHIP, MAKE/MODEL ALL RAM STICKS, MAKE/MODEL HARD DRIVE AND CAPACITY; MAKE/MODEL/WATTAGE OF YOUR PSU.
Thanks and good luck!
We are here 24x7x365 if you need more help!
Have a Good week.
<<<<<BIGBEARJEDI>>>>>
Can you correctly print from your other browsers on that same computer, such as IE11, Chrome, Firefox, Safari, etc??
If none of these are printing, you probably have a spyware virus in your computer. Take a look at doing this:
1.) Make sure to BACKUP ALL PERSONAL DATA FROM THIS COMPUTER PRIOR TO ATTEMPTING FURTHER HARDWARE TESTING OR SOFTWARE REPAIRS IN ORDER TO AVOID IRRETRIEVABLE DATA LOSS!!!
2.) CAUTION: Make certain prior to any of the troubleshooting or testing or repairs are done TO PHYSICALLY DISCONNECT OR REMOVE ANY AND ALL SECONDARY INTERNAL OR EXTERNAL HARD DRIVES FROM YOUR MOTHERBOARD AND POWER SUPPLY!! IF YOU DON'T DO THIS YOU MAY EXPERIENCE INDETERMINATE OR UNEXPECTED RESULTS!!
3.) Scan/remove all viruses found using the existing AV program on your computer.
4.) Next, download the free antispyware virus tool from Link Removed AND scan/remove all found spyware viruses.
5.) Power off your PC for at least 5 min., reboot and retest your folder issue. If fixed, you had a bad spyware virus and are now fixed!
If none of these work, please post back your computer specs; Make/Model, Desktop PC or laptop? OEM PC (Dell, Acer, HP, Toshiba) or self-built PC or custom-built PC. If you have one of these last 2 we need complete HW specs such as MAKE/MODEL MOTHERBOARD, MAKE/MODEL CPU CHIP, MAKE/MODEL GPU CARD/CHIP, MAKE/MODEL ALL RAM STICKS, MAKE/MODEL HARD DRIVE AND CAPACITY; MAKE/MODEL/WATTAGE OF YOUR PSU.
Thanks and good luck!
We are here 24x7x365 if you need more help!Have a Good week.
<<<<<BIGBEARJEDI>>>>>
