📎 AI Summary:
The thread discusses issues with resetting and activating Windows 10 after an upgrade from Windows 8, with the original poster unable to reset due to missing system files and lacking the original product key. Suggested solutions include using the Windows 10 media creation tool for reinstallation and activation. Additional comments explain that Windows activation is linked to the motherboard's ID and may activate automatically when logging in with a Microsoft account, even after hardware changes, emphasizing that reinstallation without entering a product key can often resolve activation issues. Overall, the discussion leans toward practical solutions for reinstallation and activation without the original product key.

rjordan

Active Member
Member details
Joined
Sep 12, 2016
Messages
14
Thread Author #1
I cannot reset my computer as the attempt always fails. I believe I am missing some system files. The restore application also fails. Windows 10 was upgraded from Windows 8 via download. So I do not have the registration key or whatever. So what solutions are available before taking it in for repair?
 

nmsuk

Essential Member
Member details
Joined
Sep 7, 2009
Messages
4,328
Download the windows 10 media creation tool, create a dvd or usb and windows will just activate.
 
Solution

nigelwright7557

Active Member
Member details
Joined
Apr 29, 2018
Messages
9
Microsoft keeps a record of your motherboard ID and uses that when you reinstall windows to allow you to register it.
If you change your motherboard then you have to buy a new copy of Windows.
 

davehc

Essential Member
Premium Supporter
Member details
Joined
May 1, 2008
Messages
5,546
Not Neccesarily.
It may depend on the manufacturer. I have changed one or two Dell motherboards lately. It is there preference, rather than investigate individual motherboard item problems.
On every occasion, when logging in with the users MS account, They have been automatically activated again, with no input. In the motherboard delivery package in the even of extreme problems, there is even a new key in order that the user may start over.,
Nigels solution should work, but, important, at the beginning of the installation, do NOT put in a key, it is not required and will fault your installation.