📎 AI Summary:
The thread discusses a printing issue after a Windows 10 Creators Update on a Dell Optiplex 3040 with an HP Color Laserjet CP 4025 printer. The original poster struggles to reinstall the printer after driver installation issues, and troubleshooting suggestions include verifying driver removal and cleaning up drivers via command prompt. Overall, the user has reimaged their computer for a clean install and is awaiting Windows updates, indicating ongoing efforts to resolve the printing problem.
me johnson

me johnson

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Thread Author #1
One of my computers did the creators update and now refuses to print. It is a Dell Optiplex 3040 and the printer is an HP Color Laserjet CP2045.

I worked great until the update. I have removed the printer and reinstalled it several times but I get no response from the printer at all.
 

Solution
Neemobeer
You may need to clean up the drivers. You can remove the drivers from a command prompt
  • First locate them with pnputil -e the Driver package provider and class should indicate if it's a printer driver
  • Then type pnputil -d oem##.inf should be the Published Name from the last command
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kemical

kemical

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#2
Hi,
I did a little checking and your model is fine with Creators Update:
Link Removed

I couldn't seem to find any exact information regarding the printer though.

I did find a 'How to' on installing a printer if Windows 10 in built driver fails which you may or may not have already tried. If you have, apologies:
Link Removed

Plus are you sure your printer is a HP Color Laserjet CP 2045 and not CP 2025? The only reason i ask is because I saw lot's of results for 2025 but not 2045 when searching.
 
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me johnson

me johnson

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Thread Author #5
I downloaded the latest software and tried to run it. It looked like it loaded the drivers per the load bar and then it just stopped without loading the software.
 
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Neemobeer

Neemobeer

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#6
Does the printer show up in device manager and are there any reported errors for the device(s)?
 

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Neemobeer

Neemobeer

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#8
You may need to clean up the drivers. You can remove the drivers from a command prompt
  • First locate them with pnputil -e the Driver package provider and class should indicate if it's a printer driver
  • Then type pnputil -d oem##.inf should be the Published Name from the last command
 
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Solution
me johnson

me johnson

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Thread Author #9
I actually just reimaged the computer so it would be a clean install of the printer. I am waiting for Windows updates to finish before I proceed.
 
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me johnson

me johnson

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Thread Author #11
After re-imaging the computer and completely running all updates before loading the printer, the install was successful.
 

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