📎 AI Summary:
The thread discusses a user having difficulty properly capturing and zipping diagnostic data using the Win7F Diagnostic Tool on Windows. The user struggles with running the tool as administrator and correctly compressing the output folder, leading to some confusion about procedures. Responders guide the user to ensure the correct process by running the app as administrator, capturing the output from the desktop, and clarifying that the zipped folder containing multiple files is what should be submitted, not the app itself.
The thread discusses a user having difficulty properly capturing and zipping diagnostic data using the Win7F Diagnostic Tool on Windows. The user struggles with running the tool as administrator and correctly compressing the output folder, leading to some confusion about procedures. Responders guide the user to ensure the correct process by running the app as administrator, capturing the output from the desktop, and clarifying that the zipped folder containing multiple files is what should be submitted, not the app itself.
Solution
This looks exactly like the one I uploaded last eve. When the process is complete, I rt clk on the file, "send to compressed folder" and this is what I end up with. Also, after initial tool download, I open it and hit "grab all" and a window comes up telling me to rt clk and run as administrator. I have already done that so again, don't know what's going on.
Don't think it's right again but here it is.
Don't think it's right again but here it is.
kemical
Essential Member
Just took a quick look and found the actual app zipped up instead of dump files.
When you run this app you need to right click it and run as administrator.
The results will appear on the desktop
It's this you need to send in. If you right click the app and click send to compressed folder that'll just send us the app again. So use the results found on the desktop and hopefully prob solved.
When you run this app you need to right click it and run as administrator.
The results will appear on the desktop
It's this you need to send in. If you right click the app and click send to compressed folder that'll just send us the app again. So use the results found on the desktop and hopefully prob solved.
Download, extract and run the W7F Diagnostic Tool by 1. right clicking on the W7F Diagnostic Tool executable and choosing Run as administrator . Click on Grab All . When done, go to your desktop --> 2. Right Click on "W7F_folder --> Send To --> Compressed (zipped) folder. -->
Following your instructions above for this process just isn't going to work for me. I rt clk to start process and then I rt clk to compress to a zip file and it ends up being the app again. Very frustrating. When I perform item 2 as above, it becomes the app again. ??? Thanks.
Following your instructions above for this process just isn't going to work for me. I rt clk to start process and then I rt clk to compress to a zip file and it ends up being the app again. Very frustrating. When I perform item 2 as above, it becomes the app again. ??? Thanks.
No deal. Something else I notice, the last message after all processes complete, says to go to the file with the w7f folder (date) --- when my grab all process is finished, the folder on the desktop never has a date with the w7f folder. Also when I run it, windows keep appearing saying the blah blah file is already here - replace? or skip? Hope you know what I mean by the last...thanks again.
