When I log in to schwab.com and click on user, my user information appears. I have not requested that to happen. I have tried many ways to stop my log in user information from popping up, but so far nothing has worked. When I contacted Schwab, they told me it was my browser. Well I went so far as to delete all my log in information from chrome, but the issue kept on happening. It happens with ms edge as well. I have deleted cookies. I went on line with a Schwab it tech and he tried about 10-15 new things, but nothing worked. This does not happen on other websites. It also does not happen in Safari when I log in to Schwab on my iPad. Any ideas?
📎 AI Summary:
The user reports an issue where their Schwab.com login displays their user information automatically in browsers like Chrome and Edge but not in Safari, despite clearing cookies and login data. Multiple contributors suggest checking browser-specific credential managers and using incognito mode to troubleshoot, but the problem persists mainly in Edge and now appears on Chase.com as well, while Safari remains unaffected. The overall sentiment indicates a frustration with an unresolved browser or Windows-related issue, leading the user to consider switching primarily to Chrome.
The user reports an issue where their Schwab.com login displays their user information automatically in browsers like Chrome and Edge but not in Safari, despite clearing cookies and login data. Multiple contributors suggest checking browser-specific credential managers and using incognito mode to troubleshoot, but the problem persists mainly in Edge and now appears on Chase.com as well, while Safari remains unaffected. The overall sentiment indicates a frustration with an unresolved browser or Windows-related issue, leading the user to consider switching primarily to Chrome.
Solution
The reason I think this is a windows issue is that it does not happen with safari. It is not that big a deal since my password is not saved any where. But the fact that no one seems to know why this is happening is interesting.
- Joined
- Jul 4, 2015
- Messages
- 8,995
Try from an incognito tab. If it does not exhibit the behavior I would still say there is a cookie stored. From most browsers you will have a developer tools option which you would be able to see the cookie and it's values and even delete it from there.
OK. I tried the schwab account with chrome in the last few days, and now the user name does not appear (it did before). It still does with MS Edge. Also since I posted the same thing started happening with my chase.com account. My user name would appear in a drop down box labeled "saved data". Same thing now. This user data does not appear with chrome, but it does with ms edge. Guess I'll start using chrome most of the time now.