📎 AI Summary:
The original poster reports a two-month-old Dell Inspiron laptop experiencing issues where the login prompt disappears after sleep, preventing password entry, and standard troubleshooting methods like safe mode and msconfig fail. A respondent questions the warranty status and suggests consulting Dell support, asking for the exact model and Windows version to assist further. Overall, the thread addresses a hardware-related problem with the laptop's login process, with a helpful suggestion to seek official support and provide more detailed system information.
H

her2259

New Member
Member details
Joined
Jan 28, 2017
Messages
1
Thread Author #1
Okay so bought a Dell inspiron 7th gen i5 laptop 2 months ago, so its outside the warranty dates, and I would appreciate some input.

Every time I open my laptop after it has been closed and gone to sleep, the login prompt disappears. The login screen is there, and the mouse and keyboard work but there is nowhere for me to type my password. I can get by this by holding down the power button and turning it on again, but its really annoying.

I tried to boot into safe mode but nothing will work, msconfig does nothing, it just exits the start menu or run command. Pressing shift and restart at the same time do nothing also.

Does anyone know how to fix either one of these problems?
 

Sort by date Sort by votes
pnamajck

pnamajck

Honorable Member
Member details
Joined
Aug 28, 2014
Messages
433
#2
two months old and already out of warranty? have you tried the support section of dell.com? reason i ask is because dell.com would be ubiquitous with dell owners: Link Removed

the other guys will arrive in due time … they may also need the exact model of your dell-laptop (5567, etc) … and which version and os-build of win-10 you currently have installed (start-menu/settings/system/about) … thanks.
 

Upvote 0 Downvote
You must log in or register to reply here.