📎 AI Summary:
The WindowsForum thread discusses a new Windows 8 user experiencing internet access issues in Internet Explorer for a second user account, despite the network connection showing as active and successful ping tests. The original poster has tried basic troubleshooting steps, such as resetting IE settings and testing other browsers, with Firefox and iTunes working correctly, indicating the problem may be specific to IE. Contributors suggest checking user account types, browser differences, and antivirus software, specifically noting the use of Kingsoft AV, which might be causing conflicts; disabling the antivirus temporarily is recommended to test if IE connectivity improves. Overall, the dialogue reflects a troubleshooting process aimed at isolating the cause of IE's failure to connect in the second user account.
The WindowsForum thread discusses a new Windows 8 user experiencing internet access issues in Internet Explorer for a second user account, despite the network connection showing as active and successful ping tests. The original poster has tried basic troubleshooting steps, such as resetting IE settings and testing other browsers, with Firefox and iTunes working correctly, indicating the problem may be specific to IE. Contributors suggest checking user account types, browser differences, and antivirus software, specifically noting the use of Kingsoft AV, which might be causing conflicts; disabling the antivirus temporarily is recommended to test if IE connectivity improves. Overall, the dialogue reflects a troubleshooting process aimed at isolating the cause of IE's failure to connect in the second user account.
Solution
dawiz
Well-Known Member
Second user can not access Internet
I have 2 users that have administrative rights. The first user can access the Internet thought ie. the second user can not. The network connection in the toolbar, indicates that is connected to my router and shows Internet access. I pinged yahoo.com and got good results back that it connected. When I open ie it just does nothing.
Thanks for any suggestions.
I have 2 users that have administrative rights. The first user can access the Internet thought ie. the second user can not. The network connection in the toolbar, indicates that is connected to my router and shows Internet access. I pinged yahoo.com and got good results back that it connected. When I open ie it just does nothing.
Thanks for any suggestions.
kemical
Essential Member
Re: Second user can not access Internet
Hi,
is the second account using a Microsoft account or a local one? Did When you installed win 8 was it upgrade or clean install? (trying to cover all the bases here)
Have you tried using a different browser just so we can rule out that it's not IE that's the issue? I use Chrome, see if that will work:
https://www.google.com/intl/en/chrome/browser/
Hi,
is the second account using a Microsoft account or a local one? Did When you installed win 8 was it upgrade or clean install? (trying to cover all the bases here)
Have you tried using a different browser just so we can rule out that it's not IE that's the issue? I use Chrome, see if that will work:
https://www.google.com/intl/en/chrome/browser/
dawiz
Well-Known Member
Re: Second user can not access Internet
Well, I tried iTunes and it will connect to the iTunes store. I installed firefox and it works. Any suggestions about ie? I tried to reset the settings, but it keeps giving me an error to close all programs. I don't Jane any programs open.
Well, I tried iTunes and it will connect to the iTunes store. I installed firefox and it works. Any suggestions about ie? I tried to reset the settings, but it keeps giving me an error to close all programs. I don't Jane any programs open.
dawiz
Well-Known Member
kemical
Essential Member
Re: Second user can not access Internet
Kingsoft AV? Hmm not heard of those guy's before but in any case I just wonder if it's your AV which is causing the issue. You might need to make a new 'rule' or some such.. You could try just disabling it for a minute or two to see if IE will work when it's disabled?
Kingsoft AV? Hmm not heard of those guy's before but in any case I just wonder if it's your AV which is causing the issue. You might need to make a new 'rule' or some such.. You could try just disabling it for a minute or two to see if IE will work when it's disabled?
