My computer is stuck on shutting down screen for several hours now and if I do a hard shutdown with the power button and restart it comes on with same screen. I even unplugged for a couple hours but same results. I did no new installs or anything else before this problem and first time this happened. I have anti-virus running all the time for viruses and am very careful about that. Hope someone can help. Thanks.
📎 AI Summary:
The thread discusses a Windows shutdown issue where the computer remains stuck on the shutting down screen. The original poster, peterblue, resolved the problem by following support instructions from Microsoft, which involved unplugging the power and Ethernet cables and holding the power button before reconnecting the power. Other users respond with interest and gratitude for the shared solution, highlighting the community's collaborative learning.
The thread discusses a Windows shutdown issue where the computer remains stuck on the shutting down screen. The original poster, peterblue, resolved the problem by following support instructions from Microsoft, which involved unplugging the power and Ethernet cables and holding the power button before reconnecting the power. Other users respond with interest and gratitude for the shared solution, highlighting the community's collaborative learning.
I called Microsoft support and got the problem fixed. They had me unplug the power cord and the ethernet from the back of the computer and then hold down power button and plug in the power cord at same time. This worked and allowed me to re-start normally.
Hi
That's interesting, I never head of doing that, so we all learn something.
Mike
That's interesting, I never head of doing that, so we all learn something.
Mike
