📎 AI Summary:
A user with a Windows 11 HP ProBook reports that using the backspace key extensively causes File Explorer to get stuck in a looping cycle, which temporarily resolves after restarting the computer. Another user suggests it might be a stuck key or keyboard issue and recommends testing with an external keyboard to see if the problem persists. Overall, the thread discusses a potential keyboard malfunction causing File Explorer issues, and the suggested solution involves troubleshooting the keyboard hardware.

szhang

New Member
Joined
Mar 20, 2022
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1
Thread Author #1
Hello!

I'm been having this problem for a while - I have an HP ProBook with Windows 11 installed. It seems like sometimes when I use a lot of the backspace button when navigating and sorting my files, the file explorer "gets stuck" (see the video below) in a cycle of back-tracking. Restarting the computer fixes it, but I'm just wondering what might be causing this and how I can fix this problem.

Video link: Link Removed


Thanks

Sam
 

Solution
Almost looks like a stuck keyboard key? What happens when you hook up an external keyboard and do your work (including lots of backspacing) for a day? Does the problem go away?

Josephur

Windows Forum Admin
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Joined
Aug 3, 2010
Messages
1,283
Almost looks like a stuck keyboard key? What happens when you hook up an external keyboard and do your work (including lots of backspacing) for a day? Does the problem go away?
 

Solution