📎 AI Summary:
The original poster, encountering Windows Explorer crashes when trying to access a folder with unknown video files on a Windows 7 system, seeks help for the issue. A responder suggests using alternative file explorers like Cubic Explorer and recommends running multiple antivirus scans to exclude malware as the cause. The overall sentiment is constructive, with suggestions aimed at troubleshooting and resolving the folder opening problem.
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Blubberytexas

New Member
Joined
Jun 16, 2012
Messages
2
Thread Author #1
I recently opened up an external hard drive of mine and attempted to open a specific file that contains video files. I don't know what type of files are contained within this folder, I just know that they are videos of some sort. My issue here is that when I click on the folder windows explorer will immediately freeze and upon clicking anywhere within the window or any other windows explorer window I receive the windows explorer is unresponsive with the usual restart, close and wait options. I have disabled thumbnails and there are no DivX related files on my computer and none found with shellexviewer. Although selecting it causes crashes, through my antivirus I am able to locate the folder and scan it though I can not open it.

I am running windows 7 Home premium 64 bit.

Any help would be greatly appreciated.
 

Solution
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Try opening it with something like Cubic Explorer or something of the sort. Don't know the issue but I had it and that worked for me and allowed me to move them somewhere else.

I'd also recommend running scans from a few different antivirus programs to make sure something malicious isn't causing it. Maybe Spybot S&D and Avast, they're good at random scans like that.
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redrat9595

Senior Member
Joined
Jun 26, 2012
Messages
4
#2
Try opening it with something like Cubic Explorer or something of the sort. Don't know the issue but I had it and that worked for me and allowed me to move them somewhere else.

I'd also recommend running scans from a few different antivirus programs to make sure something malicious isn't causing it. Maybe Spybot S&D and Avast, they're good at random scans like that.
 

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