📎 AI Summary:
The user r1sh reports that Windows 10 and Office 2016 x64 experience hanging issues when saving or printing Word files, which resolves when disconnected from the internet. Despite troubleshooting suggestions, including repairing Office and analyzing wait chains, the problem persists, and the user is uncertain about recent updates or software changes causing it. Other forum members recommend troubleshooting steps like repairing Office, disabling antivirus temporarily, or performing a clean Windows reinstall, but the issue remains unresolved.
The user r1sh reports that Windows 10 and Office 2016 x64 experience hanging issues when saving or printing Word files, which resolves when disconnected from the internet. Despite troubleshooting suggestions, including repairing Office and analyzing wait chains, the problem persists, and the user is uncertain about recent updates or software changes causing it. Other forum members recommend troubleshooting steps like repairing Office, disabling antivirus temporarily, or performing a clean Windows reinstall, but the issue remains unresolved.
Solution
If neemo's Office 2016 repair doesn't work, I suggest you temporarily disable your AV program, and reinstall Office 2016 from disc or downloaded executable file. Shutdown your computer for 15 min. Power back on, and try Word again. That will often fix it! 
If not, you'll need to perform more aggressive software repairs, however, if your computer did not come with W10 pre-loaded from the factory and you have upgraded to W10 from an earlier version of windows such as W7/W8x; I suggest you consider a W10 CLEAN INSTALL after hardware testing which you can do yourself, or pay a licensed tech to do for you. If you want to go the DIY route, take a look here at my free TROUBLESHOOTING GUIDE for step-by-step...
If not, you'll need to perform more aggressive software repairs, however, if your computer did not come with W10 pre-loaded from the factory and you have upgraded to W10 from an earlier version of windows such as W7/W8x; I suggest you consider a W10 CLEAN INSTALL after hardware testing which you can do yourself, or pay a licensed tech to do for you. If you want to go the DIY route, take a look here at my free TROUBLESHOOTING GUIDE for step-by-step...
pnamajck
Honorable Member
r1sh … just curious … when did the issue(s) first appear?
- after win-10 install
- after upgrading to office-2016
- after microsoft's 1703 creator-update
If neemo's Office 2016 repair doesn't work, I suggest you temporarily disable your AV program, and reinstall Office 2016 from disc or downloaded executable file. Shutdown your computer for 15 min. Power back on, and try Word again. That will often fix it!
If not, you'll need to perform more aggressive software repairs, however, if your computer did not come with W10 pre-loaded from the factory and you have upgraded to W10 from an earlier version of windows such as W7/W8x; I suggest you consider a W10 CLEAN INSTALL after hardware testing which you can do yourself, or pay a licensed tech to do for you. If you want to go the DIY route, take a look here at my free TROUBLESHOOTING GUIDE for step-by-step instructions on both: Windows 10 - Unclickable Task Bar
Best of luck to you,
If you get stuck, post back any questions you have; we are here for you 24x7x365.
<<BIGBEARJEDI>>
If not, you'll need to perform more aggressive software repairs, however, if your computer did not come with W10 pre-loaded from the factory and you have upgraded to W10 from an earlier version of windows such as W7/W8x; I suggest you consider a W10 CLEAN INSTALL after hardware testing which you can do yourself, or pay a licensed tech to do for you. If you want to go the DIY route, take a look here at my free TROUBLESHOOTING GUIDE for step-by-step instructions on both: Windows 10 - Unclickable Task Bar
Best of luck to you,
If you get stuck, post back any questions you have; we are here for you 24x7x365.
<<BIGBEARJEDI>>
actually...suddenly, I haven't installed updates for 2 weeks neither for Windows nor Office. Haven't installed any software at all, that's wy I just wonder why it could happen
i'll try to repair Office and write back soon)
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pnamajck
Honorable Member
thanks for keeping us abreast of your situation, r1sh.
if this was my home-computer … and if the issue became discombobulating … i'd try the following:
additionally, there are some trust settings which you should be aware of … such as protected view and similar.
again, r1sh … i have never used onedrive or office-2016 … so this is all just fishing in the dark for myself. as you stated in your latest post … seemed the incidents just began to manifest on their own … that no update caused them. at least no update that you were aware of. also, i have not seen any evidence from other netizens either … with regard to this matter.
anyway … perhaps others may offer you pointers as to the onedrive service.
bigbearjedi offered sound options as well … i'd definitely try uninstall/reinstall the office-2016 software … possibly offline?
ref:
used google filter "win-10 office-2016 word prefs for onedrive"
if this was my home-computer … and if the issue became discombobulating … i'd try the following:
- create new word file … without adding any element, try saving that "blank" file while connx to internet. probably it will crash.
- create new excel file … add one text-element to the excel-file (so it's not empty file) … try saving that file while connx to internet. i'd wager to say there'd be no problem.
- as neemobeer suggx fom get-go … i'd compare the prefs from excel to word … see if word is trying to save the file to onedrive.
additionally, there are some trust settings which you should be aware of … such as protected view and similar.
again, r1sh … i have never used onedrive or office-2016 … so this is all just fishing in the dark for myself. as you stated in your latest post … seemed the incidents just began to manifest on their own … that no update caused them. at least no update that you were aware of. also, i have not seen any evidence from other netizens either … with regard to this matter.
anyway … perhaps others may offer you pointers as to the onedrive service.
bigbearjedi offered sound options as well … i'd definitely try uninstall/reinstall the office-2016 software … possibly offline?
ref:
used google filter "win-10 office-2016 word prefs for onedrive"
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thank you for your answer.
1. I can create new excel and word file, print it and save it without any problems
2. OneDrive is disabled on my PC, i don't use it, i've never used it and when it starts it's not logged in.
3. I've disabled privacy settings and it didn't help
Akito
Well-Known Member
If you ever linked onedrive and then logged out then your "offline" folders are still linked to the OneDrive storage.
How old is your PC/HDD? Did you try to save/print a file on another location of the HDD? It could be that there are faulty sectors in exactly the folder you hold your documents. Try to change the location of saving, if you didn't already do it.
