📎 AI Summary:
The thread centers on a user’s issue with their Dell Inspiron 15 laptop's inability to connect to Wi-Fi, despite having a strong signal and functioning wired internet. The user has performed various troubleshooting steps, including resetting the network adapter and resetting the laptop, and suspects a possible hardware problem. A detailed diagnosis reveals frequent excessive roaming between access points, causing connection instability, with the overall sentiment indicating the core issue may be related to network roaming behavior rather than hardware failure.
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Leo037

New Member
Joined
Mar 23, 2014
Messages
2
Thread Author #1
Hi, my Dell Inspiron 15 Laptop has a problem connecting to a wireless network. I can receive internet through a wired connection to my router but the wireless connection does not work. Other devices such as phone and other computers are able to connect wirelessly without a problem.
The wireless is stuck on Limited access and identifying... with no internet access. The signal strength however is at full.
I have tried using cmd to reset and I have even factory resetted the whole laptop multiple times. I am using AVG anti-malware and I seem to be free of viruses and malware.
I am not thoroughly educated in computer software, hardware, etc but I believe that this may be a hardware problem but there are no evidence it is. How can I fix this?
 

Solution
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Here is the diagnostics report from troubleshooting if it helps:

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Network Adapter
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Issues found
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Problem with wireless adapter or access point

Detected
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Reset the wireless adapter

Completed
Investigate router or access point issues

Not run
Refer to Windows Help and Support for more information about wireless connectivity problems

Not run
Issues found
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6
Problem with wireless adapter or access point
Detected
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Reset the wireless adapter
Completed
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Network Diagnostics Log
File Name: Link Removed
Investigate router or access point issues
Not run
If you're connected to a hotspot or domain network...
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L

Leo037

New Member
Joined
Mar 23, 2014
Messages
2
Thread Author #2
Here is the diagnostics report from troubleshooting if it helps:

Link Removed
Network Adapter
Link Removed
Issues found
Link Removed
Problem with wireless adapter or access point

Detected
Link Removed
Reset the wireless adapter

Completed
Investigate router or access point issues

Not run
Refer to Windows Help and Support for more information about wireless connectivity problems

Not run
Issues found
Link Removed
6
Problem with wireless adapter or access point
Detected
Link Removed
Reset the wireless adapter
Completed
Link Removed
Network Diagnostics Log
File Name: Link Removed
Investigate router or access point issues
Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Refer to Windows Help and Support for more information about wireless connectivity problems
Not run
Windows cannot resolve your wireless connectivity issue.
Detection details

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Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
Manufacturer . . . . . . . . . : Intel Corporation
Provider . . . . . . . . . . . : Intel
Version . . . . . . . . . . . : 15.1.1.1
Inf File Name . . . . . . . . . : C:\Windows\INF\oem6.inf
Inf File Date . . . . . . . . . : Tuesday, March 13, 2012 11:49:02 AM
Section Name . . . . . . . . . : Install_MPCIEX_Dell_2230_BGN_2x2_HMC_WIN7_64_BGN15
Hardware ID . . . . . . . . . . : pci\ven_8086&dev_0887&subsys_44628086
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9

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Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: c90e68ad-c8de-4c46-b042-8a5f2cdbd930
Interface name: Intel(R) Centrino(R) Wireless-N 2230
Interface type: Native WiFi

Connection incident diagnosed
Auto Configuration ID: 9
Connection ID: 10

Connection status summary
Connection started at: 2014-03-23 20:27:00-931
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success

List of visible access point(s): 23 item(s) total, 23 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-25-9C-18-90-AE Infra g -72 6 El Internet
00-23-69-D9-43-16 Infra <unknown> -24 6 leoandloui
A2-81-D8-CF-F8-38 Infra <unknown> -88 6 optimumwifi
C4-04-15-14-15-93 Infra <unknown> -77 1 WU-TANG LAN
A0-21-B7-5F-18-34 Infra <unknown> -69 1 IRA-HP_Network
44-94-FC-7A-6C-7C Infra <unknown> -83 11 NETGEAR36
00-18-01-8B-8F-40 Infra g -86 9 verizon
C8-D7-19-06-2F-AB Infra <unknown> -77 10 Andrew
00-18-F8-47-64-E3 Infra g -83 6 linksys
C0-C1-C0-04-AB-E3 Infra <unknown> -82 11 PeaceHouse
00-7F-28-9C-FC-EB Infra <unknown> -87 11 lpdoughboi
20-AA-4B-39-C5-C2 Infra <unknown> -86 1 BlueDolphin
00-81-D8-CF-F8-38 Infra <unknown> -86 6 CFF832
C8-B3-73-5F-B2-89 Infra <unknown> -82 6 XIMO
20-AA-4B-39-C5-C4 Infra <unknown> -86 1 BlueDolphin-guest
0C-D5-02-90-19-C8 Infra g -91 6 11FX03005801
00-24-B2-81-7A-86 Infra g -86 11 Arrow_Iroquois
30-85-A9-39-B8-99 Infra <unknown> -91 6 RabbitHole (Guest)
00-7F-28-88-C4-0D Infra <unknown> -90 1 WNJPG
30-85-A9-39-B8-98 Infra <unknown> -91 6 RabbitHole
C0-3F-0E-66-C3-8C Infra <unknown> -87 11 MARK-PC_Network1
48-F8-B3-81-E3-45 Infra <unknown> -89 2 Marinos
E0-91-F5-7B-FB-0A Infra <unknown> -90 6 netgear

Connection History

Information for Auto Configuration ID 9

List of visible networks: 23 item(s) total, 23 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 46 Yes El Internet
Infra <unknown> Yes 99 Yes leoandloui
Infra <unknown> No 20 Yes optimumwifi
Infra <unknown> Yes 38 Yes WU-TANG LAN
Infra <unknown> Yes 51 Yes IRA-HP_Network
Infra <unknown> Yes 28 Yes NETGEAR36
Infra g Yes 23 Yes verizon
Infra <unknown> Yes 38 Yes Andrew
Infra g No 28 Yes linksys
Infra <unknown> Yes 30 Yes PeaceHouse
Infra <unknown> Yes 21 Yes lpdoughboi
Infra <unknown> Yes 23 Yes BlueDolphin
Infra <unknown> Yes 23 Yes CFF832
Infra <unknown> Yes 30 Yes XIMO
Infra <unknown> No 23 Yes BlueDolphin-guest
Infra g Yes 15 Yes 11FX03005801
Infra g Yes 23 Yes Arrow_Iroquois
Infra <unknown> Yes 15 Yes RabbitHole (Guest)
Infra <unknown> Yes 16 Yes WNJPG
Infra <unknown> Yes 15 Yes RabbitHole
Infra <unknown> Yes 21 Yes MARK-PC_Network1
Infra <unknown> Yes 18 Yes Marinos
Infra <unknown> Yes 16 Yes netgear

List of preferred networks: 3 item(s)
Profile: KSHJ8
SSID: KSHJ8
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: Min
SSID: Min
SSID length: 3
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: leoandloui
SSID: leoandloui
SSID length: 10
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 10
Connection started at: 2014-03-23 20:27:00-931
Auto Configuration ID: 9
Profile: leoandloui
SSID: leoandloui
SSID length: 10
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-23-69-d9-43-16
Security and Authentication
Configured security type: Open
Configured encryption type: WEP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 12
Ndis Tx: 126
Unicast decrypt success: 9
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 908
Rx failure: 0
Tx success: 249
Tx failure: 6
Tx retry: 42
Tx multiple retry: 40
Tx max lifetime exceeded: 0
Tx ACK failure: 468
Roaming history: 3 item(s)
Times: 2014-03-23 20:27:38-405
Roamed from BSSID: 00-23-69-d9-43-16
Reason: 0x00000001
Times: 2014-03-23 20:27:37-792
Roamed from BSSID: 00-23-69-d9-43-16
Reason: 0x00000001
Times: 2014-03-23 20:27:35-641
Roamed from BSSID: 00-23-69-d9-43-16
Reason: 0x00000001

Information for Auto Configuration ID 8

List of visible networks: 20 item(s) total, 20 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 46 Yes El Internet
Infra <unknown> Yes 99 Yes leoandloui
Infra <unknown> No 20 Yes optimumwifi
Infra <unknown> Yes 50 Yes WU-TANG LAN
Infra <unknown> Yes 51 Yes IRA-HP_Network
Infra <unknown> Yes 25 Yes NETGEAR36
Infra g Yes 23 Yes verizon
Infra <unknown> Yes 38 Yes Andrew
Infra g No 18 Yes linksys
Infra <unknown> Yes 28 Yes PeaceHouse
Infra <unknown> Yes 21 Yes lpdoughboi
Infra <unknown> Yes 21 Yes BlueDolphin
Infra <unknown> Yes 21 Yes CFF832
Infra <unknown> Yes 28 Yes XIMO
Infra <unknown> No 20 Yes BlueDolphin-guest
Infra g Yes 15 Yes 11FX03005801
Infra g Yes 26 Yes Arrow_Iroquois
Infra <unknown> Yes 18 Yes RabbitHole (Guest)
Infra <unknown> Yes 18 Yes WNJPG
Infra <unknown> Yes 16 Yes RabbitHole

List of preferred networks: 3 item(s)
Profile: KSHJ8
SSID: KSHJ8
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: Min
SSID: Min
SSID length: 3
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: leoandloui
SSID: leoandloui
SSID length: 10
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 9
Connection started at: 2014-03-23 20:26:23-356
Auto Configuration ID: 8
Profile: leoandloui
SSID: leoandloui
SSID length: 10
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-23-69-d9-43-16
Security and Authentication
Configured security type: Open
Configured encryption type: WEP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: <unknown>
Multicast decrypt success: <unknown>
Unicast decrypt failure: <unknown>
Multicast decrypt failure: <unknown>
Rx success: <unknown>
Rx failu
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Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: c90e68ad-c8de-4c46-b042-8a5f2cdbd930
Interface name: Intel(R) Centrino(R) Wireless-N 2230
Interface type: Native WiFi

Result of diagnosis: There may be problem




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Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: c90e68ad-c8de-4c46-b042-8a5f2cdbd930
Interface name: Intel(R) Centrino(R) Wireless-N 2230
Interface type: Native WiFi
Profile: leoandloui
SSID: leoandloui
SSID length: 10
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: Problem found

Root cause:
This computer is continuously switching between two or more wireless routers or access points

Detailed root cause:
Excessive roaming (between access points, within a profile or a preferred network)

Repair option:
Select one preferred network
Windows Help and Support can provide more information about how to prevent your computer from continuously switching between wireless routers or access points.


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Network Diagnostics Log
File Name: Link Removed
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Other Networking Configuration and Logs
File Name: Link Removed
Collection information
Computer Name: LEO-PC
Windows Version:
6.1
Architecture:
amd64
Time:
Sunday, March 23, 2014 8:28:19 PM
Publisher details

Link Removed
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version:
1.0
Publisher:
Microsoft Windows
Network Adapter
Troubleshoot Ethernet, wireless, or other network adapters.
Package Version:
1.0
Publisher:
 

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