📎 AI Summary:
The thread revolves around the original poster seeking help identifying a security software with a gray animal icon, which they discover to be Deep Freeze (process "frzstate2k.exe") used at a cyber cafe to restore system settings. Multiple users contribute insights, explaining that Deep Freeze locks the system state, and suggest ways to manage or bypass it, such as entering the thaw mode or reinstalling Windows if the password is forgotten. Overall, the discussion confirms the software's identity, explains its purpose, and offers potential solutions, with the original poster ultimately resolving their issue by reinstalling Windows.
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germananonymous

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Apr 30, 2016
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Thread Author #1
Hello, i need help of a security restore software. I need the Name of this Software , in the taskbar right is a grey tray icon looks like an animal or so , pls i cant delet my password. The cyber cafe's use this software to restore the system
 

Solution
Neemobeer
Deep Freeze is used to lockdown the state of the computer. When the computer is rebooted any changes will be reverted password changes included. You would need to open the deep freeze console and put the system in the thaw state, change the password and then freeze it again.
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holdum333

holdum333

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#2
Hi! There is no where near the information provided in your thread for anyone to be able to help you with your issue.;)
The more information you can post, the better. I don't think there's supposed to be a gray animal in your tray!
Can you provide screen shots??
 

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germananonymous

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Apr 30, 2016
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Thread Author #3
An image from 'Security Software'. Both images show a Windows Task Manager with processes listed, highlighting a ghost icon in the system tray.
An image from 'Security Software'. Both images show a Windows Task Manager with processes listed, highlighting a ghost icon in the system tray.
Sorry i have a sreenshot from this PC
 

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holdum333

holdum333

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#4
Hi Thanks for the screen shot! You did well, but I have no idea what that is and there is a difference in our language!
Maybe others will reply latter! good job on the screen shot!!:up:
 

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germananonymous

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Thread Author #5
It's Spanish but not my System, this Pc is from my neighbour they are peruvians, i can translate it.
 

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holdum333

holdum333

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#7
Thanks for the feed back! Welcome to the forum. If you have any more issues, please ask here on Windows Forums!
I'm glad you got your issue solved. Googled Deepfreeze. I'm not sure what it is?? A game or a anti-virus.
Only run one anti-virus on your PC. I recommend running Windows Defender if your running W10.
 

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Neemobeer

Neemobeer

Windows Forum Team
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#8
Deep Freeze is used to lockdown the state of the computer. When the computer is rebooted any changes will be reverted password changes included. You would need to open the deep freeze console and put the system in the thaw state, change the password and then freeze it again.
 

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