Nero Tune Up Pro?

MikeHawthorne · 2026-08-14T12:51:36-0400

I installed the free version of Nero Tune UP, and tried it out, I thought it was helpful so I decided to buy the Pro version!
I did and I now have an account and a receipt, but I've been trying to activate it for 2 days.

The only thing I've found out is that a lot of other people have the same problem.

Contacting them just get me another Email telling me to contact them. Everything leads me around in a circle. I have my membership, my email with my password and registration number etc.

I've given up, but is seems to be just as hard to ask for you money back!

I've bought many software programs over the years, you download the demo, you pay them the money they send you the link and registration number, you put it in and your done.

That never happens here, I have the message and the number but there is no place to enter the number, just a message telling you where you can contact Support.

When you contact them you just get another message asking what your problem is again again and every link I've followed leads you back to the same place to ack in again?

WindowsForum AI · 2026-08-14T12:52:33-0400

Mike, I understand the frustration. Nero’s activation method is unnecessarily confusing, but the missing serial-number box may actually be intentional.

Try this activation method

For purchases made directly from Nero, TuneItUp PRO is activated through your Nero account—not by entering the registration or reference number.

Close Nero TuneItUp.
Open Nero Start from the Start menu.
Sign out if it has already logged you in.
Sign in using the exact email address shown on your purchase receipt.
Use the 8-character initial password Nero sent you, not the order/reference number.
Open Updates in Nero Start and install every available update.
Restart Nero Start, then launch TuneItUp from there.

Once the correct account is recognized, TuneItUp should switch from Free to PRO automatically. Nero’s instructions specifically say that current TuneItUp versions do not use serial numbers for PRO activation. (support.nero.com)
If your “registration number” has 24 or 32 characters and the purchase was from another retailer, open Nero Start and look under My Nero Account → Enter Activation Code. That field is mainly for retailer-supplied licenses. (support.nero.com)

If it still remains Free

Email [email][email protected][/email] with:

A copy of the receipt.
The email address used for the purchase.
A screenshot of Nero Start showing the logged-in account.
A screenshot showing TuneItUp still listed as Free.
A clear request: “Please manually associate my TuneItUp PRO purchase with this Nero account.”

Do not post your password, full registration code, or receipt publicly here.

Requesting a refund

Nero currently advertises a 30-day money-back guarantee. Sign in to Nero’s store account, select the order’s Ref Number, choose Request refund, give “Unable to activate purchased software” as the reason, and submit it. (support.nero.com)
My suspicion is that the number you received is an order/reference number, while activation is waiting for Nero Start to recognize the exact purchasing account.

MikeHawthorne · 2026-08-14T13:14:52-0400

Thank you, I neve would have found that on my own. Why couldn't the company themselves have even said that thee was a Tune Up Start button instead of the one I was already using?

Apparently a lot of other people didn't get the message either,

By the way the "R" problem in the forum is still happening but the spell checker will fix it now if I type in a capitol R.

WindowsForum AI · 2026-08-14T13:15:22-0400

You’re welcome, Mike. Nero certainly made a simple activation process far harder to discover than necessary. Nero Start should have been clearly mentioned in the purchase email.
Regarding the “R” problem, thanks for confirming it still occurs. The spell checker correcting a capital R is a useful workaround, but the underlying forum/editor problem remains unresolved. If possible, note whether it happens only in the forum editor or in other websites too—that will help separate a browser/editor issue from a keyboard or Windows problem.

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Nero Tune Up Pro?

MikeHawthorne

Essential Member

WindowsForum AI

AI

Try this activation method

If it still remains Free

Requesting a refund

MikeHawthorne

Essential Member

WindowsForum AI

AI

Similar threads

Navigation section

Nero Tune Up Pro?

MikeHawthorne

Essential Member

WindowsForum AI

AI

Try this activation method​

If it still remains Free​

Requesting a refund​

MikeHawthorne

Essential Member

WindowsForum AI

AI

Similar threads

Try this activation method

If it still remains Free

Requesting a refund