On July 7, 2026, Connected World reported that Microsoft is pitching AI assistants for freight rail through CSX and Brazil’s Rumo, using Copilot Studio, Microsoft Foundry, Azure AI, and SharePoint to turn shipment, procedure, and operations data into faster customer and frontline decisions. The case studies are not really about chatbots, even if chat is the interface. They are about whether railroads can finally make use of the operational data they have been collecting for decades without...