📎 AI Summary:
The original poster is experiencing trouble connecting to a specific WiFi network and cannot turn off their Windows Phone without removing the battery, despite having no prior issues since a factory reset. They seek help for these connectivity and hardware problems. A subsequent reply suggests contacting the phone manufacturer, implying the issues may be hardware-related rather than software-related.
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Rangatron

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Jun 7, 2015
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Thread Author #1
Hello

I cant connect to a certain WiFi network. I enter the password, says I cant connect. I turn WiFi off and on, restart my phone and it still doesnt work. I have never had problems with that WiFi before since I factory reset my Windows Phone.

Also my phone cant turn off unless I take the battery out.

Thank you
 

Solution
Jimbo22
You might want to contact the windows phone manufacturer directly, because it sounds like a phone issue rather than a windows issue.
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Jimbo22

Jimbo22

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#2
You might want to contact the windows phone manufacturer directly, because it sounds like a phone issue rather than a windows issue.
 

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