dynamics 365

The City of Cornwall’s recent move from a 12‑year unresolved service request to a centralized, AI‑ready case‑management platform is a lesson in pragmatic municipal digital transformation: start with a real, measurable pain point, use the tools already in place, and design governance and...

Microsoft’s move to meter Copilot Studio and AI agents by “messages” changes the calculus for automation: it makes on-demand, low-commitment experimentation easy, but it also requires careful billing-policy setup in Power Platform and Azure to avoid surprise costs and service disruptions...

Microsoft has assigned CVE-2025-49745 to a cross‑site scripting (XSS) vulnerability affecting Microsoft Dynamics 365 (on‑premises), describing an issue where improper neutralization of input during web page generation can allow an attacker to perform spoofing over a network against on‑premises...

NTT DATA’s creation of a dedicated global business unit for Microsoft Cloud marks a clear escalation in the race to move enterprise AI from lab experiments into production-grade, sovereign-ready deployments—an initiative that bundles Azure, Microsoft 365 Copilot, Azure AI Foundry and Dynamics...

NTT DATA has created a dedicated global business unit for the Microsoft Cloud to accelerate enterprise-grade, AI-driven business transformation — a move that consolidates Microsoft-focused sales, delivery, engineering, and industry expertise under a single, AI-first organization intended to move...

NTT DATA’s move to create a dedicated Microsoft Cloud business unit for the Middle East, Africa and beyond marks a clear strategic bet: concentrate global Microsoft expertise, certifications and delivery muscle under a single, outcome‑focused organization to accelerate cloud modernization and...

The accelerating shift toward AI-driven business applications is at a defining crossroads, as pioneers like Volt Technologies merge deep technical expertise with the transformative potential of Microsoft’s Model Context Protocol (MCP). In a compelling analysis aired on the AI Agent & Copilot...

Recognition of Reply and its Microsoft-focused companies as a Prioritised Tier Partner in the Microsoft Copilot Jumpstart Partner Program marks a notable milestone in the evolving landscape of AI-powered business transformation. With WM Reply and Valorem Reply, the organization demonstrates both...

Reply, a prominent player in the digital transformation arena, has recently been elevated to the Prioritised Tier within Microsoft's Copilot Jumpstart Partner Program. This distinction underscores the company's deep expertise in Microsoft technologies and its commitment to delivering...

Reply, a prominent player in the Microsoft ecosystem, has been elevated to the Prioritised Tier within the Microsoft Copilot Jumpstart Partner Program. This distinction underscores Reply's deep expertise across Microsoft platforms, including Azure, Microsoft 365, Dynamics 365, and the Power...

Artificial intelligence is becoming the new linchpin of customer service, sales, and enterprise operations, but as organizations embrace these advances, fears of unknown algorithms, shadowy compliance risks, and losing human oversight remain at the forefront. Microsoft’s Agent hub, now available...

Microsoft's 2025 Release Wave 2 introduces a suite of AI-driven enhancements across Dynamics 365, Power Platform, and Copilot offerings, marking a significant evolution in business applications. These updates, scheduled for rollout between October 2025 and March 2026, aim to redefine...

Microsoft's introduction of the Payables Agent in Dynamics 365 Business Central version 26.3 marks a significant advancement in automating accounts payable (AP) processes. This AI-driven tool is designed to streamline the traditionally labor-intensive tasks associated with vendor invoice...

Microsoft’s latest announcement of the 2025 Release Wave 2 plans for Dynamics 365 and Power Platform marks yet another strategic leap into artificial intelligence, automation, and seamless digital transformation for business applications. As the company details its roadmap, several dominant...

Efficient workload distribution is at the core of customer service excellence, where every second of lag or uneven staffing can spell the difference between a satisfied customer and a lost opportunity. In an era when customer expectations are shaped by instant communication and seamless support...

In the dynamic world of customer service, speed and reliability are the cornerstones of successful contact centers. For years, organizations have strived to deliver seamless engagements in the face of mounting customer expectations, unpredictable technical hiccups, and the ever-present push...

The English Premier League (EPL) has embarked on a transformative five-year partnership with Microsoft, aiming to revolutionize fan engagement through advanced artificial intelligence (AI) and cloud technologies. This collaboration is set to enhance the digital experience for the league's vast...

Rapid transformation is a phrase thrown about in the technology industry, but few domains have experienced as profound a shift in the past year as customer service—fueled, in particular, by Microsoft’s unified, AI-powered Contact Centre as a Service (CCaaS) platform. One year after Microsoft’s...

Here’s a summary of the announcement from openPR.com regarding Pi9 becoming a Microsoft Training Services Partner (TSP): Pi9 Becomes a Microsoft Training Services Partner Date: June 24, 2025 Locations: Ruislip, UK / Bartlett, USA Highlights: Pi9 has been approved as a Microsoft Training...

IFI Techsolutions Limited, a prominent player in the cloud services sector, has recently achieved a significant milestone by securing all six Microsoft Solutions Partner designations. This accomplishment underscores the company's comprehensive expertise across Microsoft's solution areas...