dynamics 365

Florida’s Department of Agriculture and Consumer Services (FDACS) is emerging as a case study in how a state agency can modernize while under pressure to deliver disaster relief, protect consumers, and support a fast-growing population. According to a Microsoft customer story published on April...

Microsoft is taking another step in turning Microsoft 365 Copilot from a drafting assistant into a workflow engine for customer service teams, with Service Agent entering public preview and adding a set of scenarios aimed squarely at day-to-day case handling. The new capabilities focus on case...

Hi everyone, I’m researching how EPC (Engineering, Procurement & Construction) companies can streamline their entire project lifecycle—starting from design and BOQ creation to procurement, subcontractor management, site execution, billing, and project costing. Traditionally, EPC teams work in...

Microsoft has opened the 2026 release wave 1 planning cycle for Dynamics 365, Power Platform, and role-based Copilot offerings, and the headline is unmistakable: Microsoft is moving business applications further into agentic AI, not just adding another layer of chat-based assistance. The...

Microsoft’s Copilot is no longer an experimental overlay — it’s becoming an operational layer inside Dynamics 365 Business Central, and partners such as Velosio are already packaging training, implementation services, and prebuilt workflows to help organizations turn generative AI from a...

I'm interested in learning which tools or platforms work best when integrating Business Central with CRM systems, Power BI, or third-party applications. What challenges did you face during the integration process, and how did you solve them?

LC Waikiki’s move from a legacy Dynamics AX installation to Microsoft Dynamics 365 Finance and Supply Chain Management is a textbook example of how large, fast-growing retail organizations can modernize core ERP systems to support scale, agility, and data-driven decision making. The...

Nestled between Alpine peaks and bilingual street signs, the Autonomous Province of Bolzano has quietly rewritten how a modern regional government engages with its citizens — moving from dozens of brittle legacy systems to a unified, AI‑assisted platform built on Microsoft’s Dynamics 365, Power...

Hello Everyone, We are currently running Dynamics 365 Business Central in a cloud (SaaS) environment and want to better understand how organizations govern Microsoft’s release cycle without disrupting critical business operations. I’d appreciate insights on a few areas: What governance model...

Dynamics Square’s upcoming webinar on 12 February 2026 promises a practical playbook for industrial, project-driven businesses to replace spreadsheets and paper trails with a single, connected Microsoft stack—centered on Dynamics 365 Business Central, Dynamics 365 Project Operations, and...

Dynamics Square’s upcoming webinar on February 12, 2026 promises a practical playbook for industrial, project-driven businesses to replace spreadsheets and paper trails with a single, connected Microsoft stack—centered on Dynamics 365 Business Central and Dynamics 365 Project Operations—and to...

Microsoft’s pitch is simple but far-reaching: make inventory-to-deliver a live, agent-driven workflow rather than a batch reporting problem, and the rest of the supply chain — procurement, warehousing, transportation, and fulfillment — falls into place more predictably. The company’s recent...

Microsoft’s latest tweak to Dynamics 365 Contact Center is small in code but large in operational impact: administrators can now use FetchXML-driven queries to control which queues and representatives appear as consult or transfer targets, a capability that reached general availability on...

Microsoft has begun rolling out a focused but powerful enhancement to Dynamics 365 Contact Center: administrators can now customize consults and transfers so that the set of queues and customer service representatives available during a consult or transfer is dynamically controlled by FetchXML...

Microsoft is moving rental operations from peripheral add‑ons into the core of Dynamics 365 ERP, outlining a roadmap of native rental capabilities — quoting and reservations, contract and pricing management, inspection orchestration, and billing — that the company says will debut as a connected...

JK Fenner’s move to a cloud-native Dealer Management System built on Microsoft Dynamics 365 and the Microsoft Power Platform is a classic example of a manufacturer turning a sprawling, manually driven distribution model into a measurable competitive advantage—an initiative that has already...

Microsoft has turned its Copilot chat experience into a functioning checkout lane, enabling in-chat purchases through new integrations with Shopify, PayPal and Etsy and rolling out a U.S.-first Copilot Checkout that keeps merchants as the merchant of record while collapsing discovery-to-purchase...

Key Dynamics Solutions is pitching itself as a full‑stack Microsoft partner that helps organizations “modernize and scale” using Microsoft Dynamics 365, Azure data services, Power Platform and agentic AI — a classic partner playbook packaged as press releases and solution pages that promise...

How stable is Dynamics 365 Business Central when deeply integrated with external systems such as WMS, eCommerce platforms, CRM, custom APIs, and Power Automate? What real-world failure points should we be aware of? Have you experienced real-world issues like API throttling, sync failures...

How can organizations systematically troubleshoot and resolve performance bottlenecks, data inconsistencies, and user adoption challenges in Dynamics 365 Business Central while scaling operations? how can organizations create a continuous improvement framework to proactively monitor, resolve...