3 BSoD Erorrs!! Please help!!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Arron Branton, Sep 25, 2012.

  1. Arron Branton

    Arron Branton New Member

    Joined:
    Sep 25, 2012
    Messages:
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    0
    Hello guys

    My PC Specs are:

    Gigabyte GA-D3H-Z77 Motherboard
    Gigabyte 2GB GTX 670 Graphics Card
    Corsair 8GB (2x4GB) RAM
    Intel i7 3770k processor
    Noctua NH-D14 fan
    Corsair 650W PSU
    Lexa S Case

    It turns out, I have had 3 Blue Screen of Death error messages.

    I downloaded BlueScreenViewer, to find out what they were.

    Here is a screenshot of the 3 error messages (which have occurred recently), and it tells you what driver/address it is being caused by. (click to zoom)

    [​IMG]

    So they are:

    MEMORY_MANAGEMENT
    BAD_POOL_HEADER
    SYSTEM_SERVICE EXCEPTION


    Could anyone tell me what to do in order to resolve this issue?

    I really appreciate your time for even reading this, and would be very greatful for your help.

    P.S, I custom built my PC, it's about 3 months old at the most.

    I uploaded them in more detail, individually, like a Dump file report, but seen via BlueScreenReader :)

    [​IMG]
    [​IMG]
    [​IMG]
     
  2. Arron Branton

    Arron Branton New Member

    Joined:
    Sep 25, 2012
    Messages:
    4
    Likes Received:
    0
    Hello guys

    My PC Specs are:

    Gigabyte GA-D3H-Z77 Motherboard
    Gigabyte 2GB GTX 670 Graphics Card
    Corsair 8GB (2x4GB) RAM
    Intel i7 3770k processor
    Noctua NH-D14 fan
    Corsair 650W PSU
    Lexa S Case

    It turns out, I have had 3 Blue Screen of Death error messages.

    I downloaded BlueScreenViewer, to find out what they were.

    Here is a screenshot of the 3 error messages (which have occurred recently), and it tells you what driver/address it is being caused by. (click to zoom)

    [​IMG]
    [​IMG]
    [​IMG]

    So they are:

    MEMORY_MANAGEMENT
    BAD_POOL_HEADER
    SYSTEM_SERVICE EXCEPTION


    Could anyone tell me what to do in order to resolve this issue?

    I really appreciate your time for even reading this, and would be very greatful for your help.

    P.S, I custom built my PC, it's about 3 months old at the most.

    P.S.S I HAVE ALSO ATTACHED THE W7F DIAGNOSTIC TOOL RESULTS IN THIS POST!
     

    Attached Files:

  3. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    You had a series of BSOD's back in June - then nothing until September. What did you do to fix those in June?

    SP1 isn't installed, please do the following:
    You have 3 problem devices in MSINFO32:
    If you are using a USB keyboard and a USB mouse - those 2 errors are safe to ignore.
    Your Intel Audio device is unable to start - have you installed drivers for it? If this is the built in sound card on the motherboard - you can get drivers for it from the motherboard support website.

    Please un-install Gigabyte EasyTune6 - it is known to cause BSOD's on some Win7 systems. If EasySaver is also installed, please un-install it also. Your EasyTune6 driver dates from 2006 - so it's essential to remove this.

    Please un-install MSI Afterburner. It (along with Riva Tuner and EVGA Precision) are known to cause BSOD's on some Win7 systems.

    Also, if you are overclocking, please revert back to a standard (non-overclocked) system temporarily (while we're testing). Once the system has been stabilized feel free to resume the overclock. Just FYI - the CPU numbers don't show an overclock.

    Please un-install Apple Charger (aka Gigabyte On/Off Charge) - these utilities have been known to cause BSOD's on some Win7 systems. Once the system is stabilized (no more BSOD's) feel free to install the latest version of this utility (if you need it).

    HotSpotShield is known to cause BSOD's on some Win7 systems - please uninstall it from your system immediately.
    You may want to try this application again - but I'd suggest waiting until they've updated it (look for updates from September 2012 and later).

    Analysis:
    The following is for information purposes only.
    Code:
    [FONT=lucida console]**************************Wed Sep 26 14:55:15.784 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092612-18907-01.dmp]
    Windows 7 Kernel Version [B]7600 [/B]MP (8 procs) Free x64
    Built by: [B]7600[/B].17017.amd64fre.win7_gdr.120503-2030
    System Uptime:[B]0 days 0:30:19.705[/B]
    BugCheck Code: [B]BugCheck 1A, {41284, fffff704401fc001, 5d14e80, fffff70001080000}[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4a13 )[/B]
    BugCheck Info: [B]MEMORY_MANAGEMENT (1a)[/B]
    BUGCHECK_STR:  0x1a_41284
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]gbtray.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x1a_41284_nt!_??_::FNODOBFM::_string_+4a13[/B]
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: [B]3492[/B]
      BIOS Version                  F8
      BIOS Release Date             02/21/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Sep 26 14:24:30.389 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092612-26769-01.dmp]
    Windows 7 Kernel Version [B]7600 [/B]MP (8 procs) Free x64
    Built by: [B]7600[/B].17017.amd64fre.win7_gdr.120503-2030
    System Uptime:[B]0 days 1:11:07.310[/B]
    BugCheck Code: [B]BugCheck 19, {21, fffff900c2225000, 1b60, 581b60}[/B]
    Probably caused by :[B]win32k.sys ( win32k!FreeObject+58 )[/B]
    BugCheck Info: [B]BAD_POOL_HEADER (19)[/B]
    BUGCHECK_STR:  0x19_21
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]RomeTW.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x19_21_win32k!FreeObject+58[/B]
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: [B]3492[/B]
      BIOS Version                  F8
      BIOS Release Date             02/21/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Sep 26 13:12:57.702 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092612-21684-01.dmp]
    Windows 7 Kernel Version [B]7600 [/B]MP (8 procs) Free x64
    Built by: [B]7600[/B].17017.amd64fre.win7_gdr.120503-2030
    System Uptime:[B]0 days 0:49:11.623[/B]
    BugCheck Code: [B]BugCheck 1A, {41790, fffffa80050a8700, ffff, 0}[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33548 )[/B]
    BugCheck Info: [B]MEMORY_MANAGEMENT (1a)[/B]
    BUGCHECK_STR:  0x1a_41790
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]LolClient.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+33548[/B]
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: [B]3492[/B]
      BIOS Version                  F8
      BIOS Release Date             02/21/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Sep 26 12:23:21.993 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092612-15927-01.dmp]
    Windows 7 Kernel Version [B]7600 [/B]MP (8 procs) Free x64
    Built by: [B]7600[/B].17017.amd64fre.win7_gdr.120503-2030
    System Uptime:[B]0 days 0:00:49.914[/B]
    BugCheck Code: [B]BugCheck 3B, {c0000005, fffff80002ffe90d, fffff880074d0fa0, 0}[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+53d )[/B]
    BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME: [B]Steam.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!ExAllocatePoolWithTag+53d[/B]
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: [B]3492[/B]
      BIOS Version                  F8
      BIOS Release Date             02/21/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Sep 26 07:05:01.756 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092612-14492-01.dmp]
    Windows 7 Kernel Version [B]7600 [/B]MP (8 procs) Free x64
    Built by: [B]7600[/B].17017.amd64fre.win7_gdr.120503-2030
    System Uptime:[B]0 days 0:01:08.677[/B]
    BugCheck Code: [B]BugCheck 3B, {c0000005, fffff80003167cc2, fffff88003d83b30, 0}[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!CmpAllocateKeyControlBlock+72 )[/B]
    BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME: [B]xfire64.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!CmpAllocateKeyControlBlock+72[/B]
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: [B]3492[/B]
      BIOS Version                  F8
      BIOS Release Date             02/21/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Sep 26 07:03:30.439 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092612-16395-01.dmp]
    Windows 7 Kernel Version [B]7600 [/B]MP (8 procs) Free x64
    Built by: [B]7600[/B].17017.amd64fre.win7_gdr.120503-2030
    System Uptime:[B]0 days 0:00:40.360[/B]
    BugCheck Code: [B]BugCheck 1A, {41790, fffffa80050a8790, ffff, 0}[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33486 )[/B]
    BugCheck Info: [B]MEMORY_MANAGEMENT (1a)[/B]
    BUGCHECK_STR:  0x1a_41790
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]Steam.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+33486[/B]
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: [B]3492[/B]
      BIOS Version                  F8
      BIOS Release Date             02/21/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Sep 26 14:55:15.784 2012 (UTC - 4:00)**************************
    [/FONT]

    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Wed Sep 26 14:55:15.784 2012 (UTC - 4:00)**************************
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    SmartDefragDriver.sys       Fri Nov 26 04:29:40 2010 (4CEF7E04)
    CAHS164.sys                 Thu Jun 16 03:10:06 2011 (4DF9AC4E)
    L1C62x64.sys                Wed Aug  3 02:21:09 2011 (4E38E8D5)
    cpuz135_x64.sys             Wed Sep 21 04:23:41 2011 (4E799F0D)
    [COLOR=RED][B]AppleCharger.sys            Tue Nov  1 22:46:00 2011 (4EB0AEE8)  Gigabyte On/Off Charge[/B][/COLOR]
    HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
    iusb3hub.sys                Thu Jan  5 06:54:43 2012 (4F058F83)
    iusb3xhc.sys                Thu Jan  5 06:54:45 2012 (4F058F85)
    iusb3hcs.sys                Thu Jan  5 06:56:40 2012 (4F058FF8)
    EtronXHCI.sys               Fri Jan  6 03:59:41 2012 (4F06B7FD)
    EtronHub3.sys               Fri Jan  6 03:59:47 2012 (4F06B803)
    viahduaa.sys                Tue Jan 10 06:33:14 2012 (4F0C21FA)
    nvhda64v.sys                Wed Apr 18 13:07:54 2012 (4F8EF4EA)
    [COLOR=#ff0000][B]hssdrv6.sys                 Mon May 14 19:06:22 2012 (4FB18FEE) - HotSpot Shield[/B][/COLOR]
    nvlddmkm.sys                Tue May 15 03:35:36 2012 (4FB20748)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Sep 26 07:05:01.756 2012 (UTC - 4:00)**************************
    [COLOR=RED][B]GVTDrv64.sys                Tue Sep  5 03:10:02 2006 (44FD22CA) - Gigabyte EasyTune6[/B][/COLOR]
    [COLOR=RED][B]gdrv.sys                    Thu Mar 12 23:22:29 2009 (49B9D175) - Gigabyte Easy Saver[/B][/COLOR]
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
    http://www.carrona.org/drivers/driver.php?id=CAHS164.sys
    http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys
    http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
    http://www.carrona.org/drivers/driver.php?id=EtronXHCI.sys
    http://www.carrona.org/drivers/driver.php?id=EtronHub3.sys
    http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=GVTDrv64.sys
    http://www.carrona.org/drivers/driver.php?id=gdrv.sys
     
    #3 usasma, Sep 26, 2012
    Last edited: Sep 26, 2012

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