PartnerOne has acquired ISI Analytics, adding a specialist in Microsoft Teams, Cisco and Webex calling analytics to its enterprise software portfolio. Financial terms were not disclosed.
The deal, announced July 14 by PartnerOne, places ISI Analytics under an acquisitive software group that says it retains and invests in the businesses it buys. ISI’s platform is aimed at IT and unified communications teams that need operational data on collaboration systems: call quality and service performance, usage and adoption trends, and early indicators of issues affecting users.
For Windows-centric organizations, the Microsoft Teams angle is the immediate relevance. Teams is often a core calling and meeting platform, but native administration and reporting do not always give operations teams the historical, cross-platform or service-focused views they want. ISI Analytics sells tools intended to turn Teams, Cisco and Webex calling data into reporting and operational intelligence for help desks, UC engineers and service managers.
PartnerOne said ISI Analytics customers and channel partners should see uninterrupted product delivery and support. The company also said it plans to put additional resources into product development, customer success and AI-enabled capabilities.
That is a promise rather than a disclosed roadmap. Neither company announced new Teams features, licensing changes, product consolidation or a timetable for integration. Existing customers should therefore treat the acquisition as an ownership change, not as an immediate platform migration or a reason to alter deployment plans.
ISI Analytics chief executive Jason Forehand said the transaction would support continued investment in the analytics and operational-intelligence tools used to optimize collaboration environments. PartnerOne vice president Suzanne Fortman framed the acquisition around increasing demand for visibility into collaboration performance, adoption and platform health as AI assistants and workflow automation become more embedded in communications products.
For enterprise IT, collaboration telemetry has become a more important operational concern as Teams Phone, Webex Calling and Cisco calling deployments replace or coexist with conventional PBXs. A fault can involve client devices, network paths, identity services, carrier connectivity and the cloud platform itself. Analytics products aim to give administrators evidence for where to investigate rather than simply reporting that users experienced poor calls.
ISI’s cross-vendor positioning may be useful to organizations that run Teams alongside Cisco or Webex, particularly during migrations or in businesses where different offices standardize on different calling stacks. The company also targets queue analytics and call-detail reporting, which can matter to customer-facing teams and managed service providers as well as internal IT.
Madison Park Group served as ISI Analytics’ exclusive financial adviser on the deal, according to the PartnerOne announcement.
Administrators using ISI Analytics should monitor future product, support and contract notices, but no immediate technical action has been announced.
The deal, announced July 14 by PartnerOne, places ISI Analytics under an acquisitive software group that says it retains and invests in the businesses it buys. ISI’s platform is aimed at IT and unified communications teams that need operational data on collaboration systems: call quality and service performance, usage and adoption trends, and early indicators of issues affecting users.
For Windows-centric organizations, the Microsoft Teams angle is the immediate relevance. Teams is often a core calling and meeting platform, but native administration and reporting do not always give operations teams the historical, cross-platform or service-focused views they want. ISI Analytics sells tools intended to turn Teams, Cisco and Webex calling data into reporting and operational intelligence for help desks, UC engineers and service managers.
What changes for ISI customers
PartnerOne said ISI Analytics customers and channel partners should see uninterrupted product delivery and support. The company also said it plans to put additional resources into product development, customer success and AI-enabled capabilities.That is a promise rather than a disclosed roadmap. Neither company announced new Teams features, licensing changes, product consolidation or a timetable for integration. Existing customers should therefore treat the acquisition as an ownership change, not as an immediate platform migration or a reason to alter deployment plans.
ISI Analytics chief executive Jason Forehand said the transaction would support continued investment in the analytics and operational-intelligence tools used to optimize collaboration environments. PartnerOne vice president Suzanne Fortman framed the acquisition around increasing demand for visibility into collaboration performance, adoption and platform health as AI assistants and workflow automation become more embedded in communications products.
Why the acquisition matters
The purchase is a logical fit for PartnerOne’s long-term acquisition model. According to PartnerOne’s own description of its strategy, the company acquires established enterprise software businesses and supplies shared resources and investment rather than reselling them quickly.For enterprise IT, collaboration telemetry has become a more important operational concern as Teams Phone, Webex Calling and Cisco calling deployments replace or coexist with conventional PBXs. A fault can involve client devices, network paths, identity services, carrier connectivity and the cloud platform itself. Analytics products aim to give administrators evidence for where to investigate rather than simply reporting that users experienced poor calls.
ISI’s cross-vendor positioning may be useful to organizations that run Teams alongside Cisco or Webex, particularly during migrations or in businesses where different offices standardize on different calling stacks. The company also targets queue analytics and call-detail reporting, which can matter to customer-facing teams and managed service providers as well as internal IT.
Madison Park Group served as ISI Analytics’ exclusive financial adviser on the deal, according to the PartnerOne announcement.
Administrators using ISI Analytics should monitor future product, support and contract notices, but no immediate technical action has been announced.
References
- Primary source: citybiz
Published: 2026-07-14T14:55:40+00:00
PartnerOne Acquires ISI Analytics to Expand Enterprise Collaboration Intelligence Platform | citybiz
PartnerOne has acquired ISI Analytics, expanding its enterprise software portfolio with collaboration analytics and operational intelligence technology designed to help... Read Morewww.citybiz.co - Independent coverage: The Manila Times
Published: 2026-07-14T13:23:33+00:00
PartnerOne Acquires ISI Analytics to Accelerate Enterprise Communications Intelligence and Customer Experience | The Manila Times
**media[1136751]****media[1136752]**Acquisition positions ISI Analytics for continued growth and advances innovation in enterprise collaboration analytics and reporting.
www.manilatimes.net
- Related coverage: prnewswire.com
PartnerOne Acquires ISI Analytics to Accelerate Enterprise Communications Intelligence and Customer Experience
/PRNewswire/ -- PartnerOne, one of the fastest-growing enterprise software groups, announced today the acquisition of ISI Analytics, a leading provider of...
www.prnewswire.com
