Admin account is gone. No Admin even in Safe Mode. windows 7

Discussion in 'Windows 7 Help and Support' started by Confused as Carolyn, Apr 24, 2016.

  1. Confused as Carolyn

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    Hi,

    I recently got a new Lenovo desktop, Windows 7 Professional, loaded by the supplier, so I don't have a disk. I wanted to turn off the log on screen, and somehow I have completely deleted the Admin account. I have tried everything Dr Google says, but it all leads to admin needing password screen, but there is nowhere to type a password, and the yes button is disabled. Restore leads to this, Run As Admin leads to this, everything leads to this.

    Now before anyone says open in Safe mode, I have done that, and there are 2 accounts - desktop (which I called my account, and is a standard account) and User. Neither will open even though I use the password for "Desktop" that opens it in normal start up mode. There IS NO ADMIN account. In normal mode there is only Desktop", with no Admin rights. I hope someone can help please. Capture.PNG
     
  2. kemical

    kemical Windows Forum Admin
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    Hi Confused as Carolyn,
    there may be a hidden partition containing a copy of Windows and to initiate it you need to look through your Lenovo support app and see if there's a way to return to 'Factory defaults'. This will basically return the machine to the condition it was in when it left the factory.
    If you post the full model number of the Lenovo I'll check the support page for you.
     
  3. Confused as Carolyn

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    ok, thanks. Where will I find the full model number please?
     
  4. kemical

    kemical Windows Forum Admin
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    Do you have a manual? Or a link to webpage where you bought it? I don't actually need like the serial number just the model name will do.
     
  5. Confused as Carolyn

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  6. kemical

    kemical Windows Forum Admin
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  7. Confused as Carolyn

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    I'll have to open up the old comp. Make yourself a cuppa I'll be back in a few mins. :)
     
  8. Confused as Carolyn

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    oh, torch shining on dark side of comp says model number: AOOJAU?
     
  9. kemical

    kemical Windows Forum Admin
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  10. Confused as Carolyn

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    Lenovo S500
    Machine type: 10HS

    Model number: A00JAU.

    product ID: 10HSA00JAU
    Made in China.

    plus all the other gobbledygook.
     
  11. Confused as Carolyn

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    Does it make any diff that I'm in Australia?
     
  12. kemical

    kemical Windows Forum Admin
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  13. kemical

    kemical Windows Forum Admin
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    Ok, ideally you need your manual which came with the machine as it can help. If you lost it or never got one you can download a copy here:
    https://download.lenovo.com/pccbbs/thinkcentre_pdf/s500_ug_en.pdf (you'll need a pdf reader like Foxit )

    You could try using 'System restore' first and see if you can go back to a time before you removed the admin account:
    Use System Restore to restore system files and settings to an earlier point.
    1. Click the Start button to open the Start menu.
    2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click Recovery ➙ Open System Restore.
    3. Follow the instructions on the screen.

    If your lucky then you'll have something on the system called 'Onekey Recovery 4.0' (or similar) This guide will tell you how to use it to return to factory defaults.
    Introduction to Lenovo OneKey Recovery 4.0 Restoring System for Desktops - Lenovo Support (GB)

    Any problems please post back
     
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  14. Confused as Carolyn

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    thanks for that. I cannot do Open System Restore, it needs Admin privileges. I'll try the f2 option next.
    That might be a job for tomorrow when I'm more alert. Thanks heaps for your time, I'll be back on here to confirm what happens when it happens. Cheers mate!
     
  15. kemical

    kemical Windows Forum Admin
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    Sorry forgot what you said about System restore. I hope all goes well but if not post back and we'll try and help further.
     
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  16. kemical

    kemical Windows Forum Admin
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    Carolyn, the page you have a screenshot of in your first post, have you tried the setting 'Change your account type'?
     
  17. Confused as Carolyn

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    And if I get it restored, THEN I'll ask how to get rid of the log on screen! Thank you and goodnight!
     
  18. Confused as Carolyn

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    yep, they all need admin privileges.
     
  19. kemical

    kemical Windows Forum Admin
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    Ok, thanks Carolyn. Good luck with the restore!
     
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  20. holdum333

    holdum333 Banned

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    Maybe this would help!
     
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