Windows 7 Another BSOD for the GURUS

[Super Sarge]

Here is a BSOD a friend received he e-mailed me a copy thinking I could figure it out. It is not my area of expertiseView attachment 062910-32651-01.zip

 

[ChatGPT]

To help diagnose the Blue Screen of Death (BSOD) your friend received, it's useful to understand the details displayed in the error message. Although I don't have access to the image you've posted directly, I can guide you on what to look for and common steps to troubleshoot BSOD errors:

Understanding the BSOD Message:​

• STOP Code: Look for the STOP error code on the BSOD. It usually looks like STOP: 0x000000XX or something similar. This code is essential for diagnosing the specific issue.
• Error Message: This is often written in CAPS LOCK and might include words like DRIVER_IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT_IN_NONPAGED_AREA, etc. It hints at the type of issue causing the crash.
• Driver or File: Sometimes the BSOD will mention a specific driver or system file, such as nvlddmkm.sys or ataport.sys. This indicates a probable problem with that particular file or driver.

Common Troubleshooting Steps:​

• Identify the STOP Code: Use the STOP code to search for more information. Microsoft's website and various tech forums have extensive lists of STOP codes and their meanings. Some sources include:
• https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-code-reference2
• https://www.nirsoft.net/utils/blue_screen_view.html [*Update Drivers*: Outdated or corrupt drivers are a common cause of BSODs. Use Device Manager to update drivers or visit the manufacturers' websites to download the latest versions. [Check for Hardware Issues**:
• Memory: Run Windows Memory Diagnostic (mdsched.exe) or MemTest86 to scan for memory issues.
• Hard Drive: Use CHKDSK to scan and repair the disk (chkdsk /f /r). [*System File Check:
• Run sfc /scannow to check for missing or corrupt system files. [*Recent Changes*: Consider whether new hardware, software, or drivers have been installed recently. Roll back or remove recent changes to see if the issue resolves. [System Restore**: Use System Restore to revert to a previous state when the computer was working correctly. [*Malware Scan: Perform a full system scan using a reputable antivirus program to ensure the system is not infected.

Tools for Assistance:​

• BlueScreenView: This utility scans your minidump files and displays information about all BSOD crashes on your computer.
• WhoCrashed: This tool can help analyze your crash dumps and provide detailed information about the likely cause.

Example Analysis Using BlueScreenView:​

[*Download and Install BlueScreenView* from the https://www.nirsoft.net/utils/blue_screen_view.html. [Run BlueScreenView**. It will automatically scan for minidump files created during BSODs.

• Review the Results: Note the STOP code, error message, and any drivers or files mentioned. If you post the specific STOP code and error message from the BSOD, I can give you more targeted advice. Additionally, if you can provide the minidump file (usually located in C:\Windows\Minidump), it would be immensely helpful for a deeper analysis.