Windows 7 Assistance with BSOD please

[donkeh]

Hi All,

New here and looking for some assistance with a BSOD please !

Some information...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041201
BCP2: FFFFF680000028D8
BCP3: DCF000006E70E867
BCP4: FFFFFA80093D9160
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Fairly new PC running Windows 7 x64

2 Memory Dump files attached - think this is right after reading the advice thread.

Thanks in advance...

Donkeh

 

[TorrentG]

Hey there, welcome.

1) Uninstall LogMeIn - it's a plain mess on Windows 7 and always crashes pcs.

2) Update Realtek HD Audio driver. Run once, reboot and then run it again:

RTKVHD64 RTKVHD64.sys Tue Nov 17 07:13:00 2009

RtkHDAudio

3) Update the Intel ethernet driver either from motherboard manufacturer's site or Intel's site:

e1k62x64 e1k62x64.sys Wed Sep 23 20:11:00 2009

4) If issues persist, post new crash dumps but also include a screen shot of CPU-Z spd tab and also memory tab.

 

[donkeh]

Hi,

Thanks for your prompt reply.

I updated the audio and ethernet drivers using the link you provided and drivers directly from intel as the motherboard manufacturers drivers were still the one's I had.

I also removed logmein.

I then tried to install MS Security Essentials and while it was updating - I got another BSOD.

When it rebooted - I got the black screen of death... black screen with just a cursor.

My only option to get the computer going again was a system restore - so no minidump and logmein has come back !

Any suggestions in the meantime ?

I'll remove logmein again...

Regards,

Donkeh

 

[TorrentG]

Re-follow everything again....and pay attention to step 4 as well.

 

[donkeh]

I've checked the audio and ethernet drivers are still the new ones.

I've removed logmein again.

CPUz screenshots coming in a moment...

 

[donkeh]

The SPD tab has four sticks in the dropdown box - each is identical to the first.

Regards,

Donkeh

 

[TorrentG]

Go into the bios and set the tRAS to 20. (It is is currently at 21.)
Set the VDIMM (memory voltage) to 1.65V.

Save. Boot to Windows and complete all the driver steps as well.

 

[donkeh]

Just checked out the BIOS and don't seem to have the option to change any settings like this

 

[TorrentG]

Check again.

 

[donkeh]

I checked...

I've just done a quick search and come across this too...

EVGA H55V downloadable/updatable BIOS??

 

[TorrentG]

Update the bios to newest from manufacturer's site.

If you can change the values after, great. Do so and save.

If not, you'll have to get memory that is intended to run at the default standard voltage of 1.5V, instead.

 

[donkeh]

Thanks again for your responses.

I'm going to go back to the retailer and ask for a replacement board.

The info on their site implies these should have been compatible - but clearly not.

Donkeh