Windows 7 Bad_Pool_Header Bsod

jmbenford · Jul 6, 2011

Link RemovedLink RemovedI had a BSOD two days ago due to a BAD_POOL_HEADER, and I'm looking for some help to resolve it. I've attached the dump file. In the last couple of weeks, I have installed new RAM, upgraded from Vista 32-bit to Windows 7 64-bit (which required a clean install) along with installing some new software (Photoshop CS5, etc.). The most recent thing was adding a new external monitor (NEC P241W-BK) & calibration software, which was not connected to the laptop at the time of the BSOD. Lots of new stuff so I'm not sure where to start in terms of troubleshooting.

Here's some info about my system:
Dell XPS M1530 laptop
BIOS version A12 (current)
Windows 7 x64 Home Premium, SP1
CPU = Intel Core2 Duo T9300 @ 2.50 GHz
RAM = 2x NEW DELL MADE GENUINE ORIGINAL RAM Upgrade 4GB DDR2 SDRAM SO DIMM 200-pin 800 MHz (PC2-6400) Non-ECC 1 x memory - SO DIMM 200-pin A2537142, SNPNY687C/4G
Graphics card = NVIDIA GeForce 8600M GT
McAfee antivirus software
Anything else you need to know?

I use Windows Update to keep the OS current. Device Manager doesn't show any driver issues. I ran the Dell diagnostics that came with the system and everything passed.

I've also had a problem occur three times in the last few days where I leave the computer on for a while and when I come back the laptop screen is black but the computer is still running. This has happened both with the external monitor connected (it goes into "off" mode as if it's not getting a signal) and not connected. Can't figure out how to get the display back or shut down short of holding the power button down until it shuts down and then rebooting. Not sure if that's a related problem, but thought I should mention it.

Thanks in advance for any help you can provide!

jmbenford · Jul 8, 2011

Thanks, Kaos & Ken, for the assistance. Thanks for the tip on installing drivers in compatibility mode, too. As mentioned above, I updated the Ricoh drivers using this Link Removed - Invalid URL, which didn't solve the "screen going blank" problem, but the BSOD has not happened again. For those who may read this thread later, that link is to the Win7x64 driver for the Ricoh R5U230, which is apparently used in more recent Studio XPS laptops, but the Dell site indicates it works with the R5C833 as well.

I have now also updated the Intel mobile chipset drivers from the Intel site, using their automated detection Link Removed, and that seems to have solved the "screen going blank" problem (yay!). Again, for those reading...

kaos · Jul 6, 2011

minidump

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa80066cbc30, The pool entry we were looking for within the page.
Arg3: fffffa80066cbcb0, The next pool entry.
Arg4: 0000000004080008, (reserved)
Debugging Details:
------------------
GetUlongFromAddress: unable to read from fffff8000326ea18
BUGCHECK_STR:  0x19_20
POOL_ADDRESS:  fffffa80066cbc30 
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iTunesHelper.e
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from fffff800031fbcae to fffff800030d0d00
STACK_TEXT:  
fffff880`0acd3e48 fffff800`031fbcae : 00000000`00000019 00000000`00000020 fffffa80`066cbc30 fffffa80`066cbcb0 : nt!KeBugCheckEx
fffff880`0acd3e50 fffff800`030dab1c : fffffa80`066cbc60 00000000`00000000 fffff8a0`616d6553 fffffa80`0678bf30 : nt!ExDeferredFreePool+0x12da
fffff880`0acd3f00 fffff800`033c7614 : fffff8a0`0439cac0 00000000`00000000 fffffa80`0c3c6b60 00000000`00000000 : nt!ObfDereferenceObject+0xdc
fffff880`0acd3f60 fffff800`03389734 : 00000000`000000c0 fffff8a0`0439cac0 fffff8a0`043f9300 00000000`000000c0 : nt!ObpCloseHandleTableEntry+0xc4
fffff880`0acd3ff0 fffff800`03389634 : 00000000`00000004 00000000`00000000 fffffa80`0b67b3b0 fffff800`03376811 : nt!ObpCloseHandleProcedure+0x30
fffff880`0acd4030 fffff800`03389cb2 : fffff8a0`043f4001 fffff880`0acd43a0 fffffa80`0b67b3b0 00000000`00000001 : nt!ExSweepHandleTable+0x74
fffff880`0acd4070 fffff800`033a61c2 : fffff8a0`043f4060 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ObKillProcess+0x62
fffff880`0acd40b0 fffff800`0338b51d : 00000000`40010004 fffff880`009e7101 00000000`7efdb000 fffffa80`0c3e04e0 : nt!PspExitThread+0x522
fffff880`0acd41b0 fffff800`030c447a : fffffa80`09b79c00 00000000`0000001b 00000000`00020300 fffff880`009e7100 : nt!PsExitSpecialApc+0x1d
fffff880`0acd41e0 fffff800`030c47c0 : 00000000`0012dfc0 fffff880`0acd4260 fffff800`0338b490 00000000`00000001 : nt!KiDeliverApc+0x2ca
fffff880`0acd4260 fffff800`030d0037 : fffffa80`0c3c6b60 00000000`7efdb000 00000000`00000020 00000000`00020340 : nt!KiInitiateUserApc+0x70
fffff880`0acd43a0 00000000`77891206 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
00000000`0012df40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77891206

STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!ObpCloseHandleTableEntry+c4
fffff800`033c7614 33c0            xor     eax,eax
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  nt!ObpCloseHandleTableEntry+c4
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd5b
FAILURE_BUCKET_ID:  X64_0x19_20_nt!ObpCloseHandleTableEntry+c4
BUCKET_ID:  X64_0x19_20_nt!ObpCloseHandleTableEntry+c4
Followup: MachineOwner
---------

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa80066cbc30, The pool entry we were looking for within the page.
Arg3: fffffa80066cbcb0, The next pool entry.
Arg4: 0000000004080008, (reserved)
Debugging Details:
------------------
GetUlongFromAddress: unable to read from fffff8000326ea18
BUGCHECK_STR:  0x19_20
POOL_ADDRESS:  fffffa80066cbc30 
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iTunesHelper.e
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from fffff800031fbcae to fffff800030d0d00
STACK_TEXT:  
fffff880`0acd3e48 fffff800`031fbcae : 00000000`00000019 00000000`00000020 fffffa80`066cbc30 fffffa80`066cbcb0 : nt!KeBugCheckEx
fffff880`0acd3e50 fffff800`030dab1c : fffffa80`066cbc60 00000000`00000000 fffff8a0`616d6553 fffffa80`0678bf30 : nt!ExDeferredFreePool+0x12da
fffff880`0acd3f00 fffff800`033c7614 : fffff8a0`0439cac0 00000000`00000000 fffffa80`0c3c6b60 00000000`00000000 : nt!ObfDereferenceObject+0xdc
fffff880`0acd3f60 fffff800`03389734 : 00000000`000000c0 fffff8a0`0439cac0 fffff8a0`043f9300 00000000`000000c0 : nt!ObpCloseHandleTableEntry+0xc4
fffff880`0acd3ff0 fffff800`03389634 : 00000000`00000004 00000000`00000000 fffffa80`0b67b3b0 fffff800`03376811 : nt!ObpCloseHandleProcedure+0x30
fffff880`0acd4030 fffff800`03389cb2 : fffff8a0`043f4001 fffff880`0acd43a0 fffffa80`0b67b3b0 00000000`00000001 : nt!ExSweepHandleTable+0x74
fffff880`0acd4070 fffff800`033a61c2 : fffff8a0`043f4060 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ObKillProcess+0x62
fffff880`0acd40b0 fffff800`0338b51d : 00000000`40010004 fffff880`009e7101 00000000`7efdb000 fffffa80`0c3e04e0 : nt!PspExitThread+0x522
fffff880`0acd41b0 fffff800`030c447a : fffffa80`09b79c00 00000000`0000001b 00000000`00020300 fffff880`009e7100 : nt!PsExitSpecialApc+0x1d
fffff880`0acd41e0 fffff800`030c47c0 : 00000000`0012dfc0 fffff880`0acd4260 fffff800`0338b490 00000000`00000001 : nt!KiDeliverApc+0x2ca
fffff880`0acd4260 fffff800`030d0037 : fffffa80`0c3c6b60 00000000`7efdb000 00000000`00000020 00000000`00020340 : nt!KiInitiateUserApc+0x70
fffff880`0acd43a0 00000000`77891206 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
00000000`0012df40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77891206

STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!ObpCloseHandleTableEntry+c4
fffff800`033c7614 33c0            xor     eax,eax
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  nt!ObpCloseHandleTableEntry+c4
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd5b
FAILURE_BUCKET_ID:  X64_0x19_20_nt!ObpCloseHandleTableEntry+c4
BUCKET_ID:  X64_0x19_20_nt!ObpCloseHandleTableEntry+c4
Followup: MachineOwner
---------

DRIVERS

Code:

fffff800`00b9d000 fffff800`00ba7000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff800`03008000 fffff800`03051000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff800`03051000 fffff800`0363a000   nt       ntkrnlmp.exe Sat Apr 09 05:15:23 2011 (4D9FDD5B)
fffff880`00c00000 fffff880`00c41180   OEM02Dev OEM02Dev.sys Thu Oct 11 03:29:24 2007 (470D8A84)
fffff880`00c45000 fffff880`00c94000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 13:03:51 2010 (4CE7C737)
fffff880`00c94000 fffff880`00ca8000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`00ca8000 fffff880`00d06000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`00d06000 fffff880`00dc6000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`00dc6000 fffff880`00ddf000   HIDCLASS HIDCLASS.SYS Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`00e00000 fffff880`00e43000   ks       ks.sys       Sat Nov 20 10:33:23 2010 (4CE7A3F3)
fffff880`00e45000 fffff880`00ee9000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00ee9000 fffff880`00ef8000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`00ef8000 fffff880`00f4f000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`00f4f000 fffff880`00f58000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`00f58000 fffff880`00f62000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`00f62000 fffff880`00f95000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`00f95000 fffff880`00fa2000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`00fa2000 fffff880`00fb7000   partmgr  partmgr.sys  Sat Nov 20 09:20:00 2010 (4CE792C0)
fffff880`00fb7000 fffff880`00fc0000   compbatt compbatt.sys Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`00fc0000 fffff880`00fcc000   BATTC    BATTC.SYS    Tue Jul 14 00:31:01 2009 (4A5BC3B5)
fffff880`00fcc000 fffff880`00fe1000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`00fe1000 fffff880`00ffe000   usbccgp  usbccgp.sys  Sat Nov 20 10:44:03 2010 (4CE7A673)
fffff880`01000000 fffff880`01021000   raspptp  raspptp.sys  Sat Nov 20 10:52:31 2010 (4CE7A86F)
fffff880`01021000 fffff880`0103b000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`0103b000 fffff880`01049000   kbdhid   kbdhid.sys   Sat Nov 20 10:33:25 2010 (4CE7A3F5)
fffff880`01052000 fffff880`010ae000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`010ae000 fffff880`010b6000   intelide intelide.sys Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`010b6000 fffff880`010c6000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`010c6000 fffff880`010e0000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`010e0000 fffff880`010e9000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`010e9000 fffff880`01113000   ataport  ataport.SYS  Sat Nov 20 09:19:15 2010 (4CE79293)
fffff880`01113000 fffff880`0111e000   msahci   msahci.sys   Sat Nov 20 10:33:58 2010 (4CE7A416)
fffff880`0111e000 fffff880`01129000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`01129000 fffff880`01175000   fltmgr   fltmgr.sys   Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`01175000 fffff880`01189000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`01189000 fffff880`011ce000   netbt    netbt.sys    Sat Nov 20 09:23:18 2010 (4CE79386)
fffff880`011ce000 fffff880`011fd000   ndiswan  ndiswan.sys  Sat Nov 20 10:52:32 2010 (4CE7A870)
fffff880`01200000 fffff880`01222000   tdx      tdx.sys      Sat Nov 20 09:21:54 2010 (4CE79332)
fffff880`01222000 fffff880`0122f000   TDI      TDI.SYS      Sat Nov 20 09:22:06 2010 (4CE7933E)
fffff880`0122f000 fffff880`01253000   rasl2tp  rasl2tp.sys  Sat Nov 20 10:52:34 2010 (4CE7A872)
fffff880`01253000 fffff880`01261000   hidusb   hidusb.sys   Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`0126a000 fffff880`01303800   mfehidk  mfehidk.sys  Thu Mar 03 00:01:10 2011 (4D6EDA46)
fffff880`01304000 fffff880`01362000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`01362000 fffff880`013d4000   cng      cng.sys      Sat Nov 20 10:08:45 2010 (4CE79E2D)
fffff880`013d4000 fffff880`013e5000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`013e5000 fffff880`01400000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`01400000 fffff880`01411000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`01411000 fffff880`0141b000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`0141b000 fffff880`01424000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`01424000 fffff880`0142d000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`0142d000 fffff880`01435080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`01437000 fffff880`015da000   Ntfs     Ntfs.sys     Sat Nov 20 09:20:57 2010 (4CE792F9)
fffff880`015da000 fffff880`015f5000   ksecdd   ksecdd.sys   Sat Nov 20 09:21:15 2010 (4CE7930B)
fffff880`015f5000 fffff880`01600000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Sat Nov 20 09:23:13 2010 (4CE79381)
fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Sat Nov 20 10:10:34 2010 (4CE79E9A)
fffff880`0168b000 fffff880`0169e000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`0169e000 fffff880`016c8000   cdrom    cdrom.sys    Sat Nov 20 09:19:20 2010 (4CE79298)
fffff880`016c8000 fffff880`016ed000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`016ed000 fffff880`016f6000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`016f8000 fffff880`017eb000   ndis     ndis.sys     Sat Nov 20 09:23:30 2010 (4CE79392)
fffff880`017eb000 fffff880`017fb000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`01800000 fffff880`0183a000   fvevol   fvevol.sys   Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`0183a000 fffff880`01850000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`01850000 fffff880`01880000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`01880000 fffff880`0188e000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`0188e000 fffff880`01899000   dump_msahci dump_msahci.sys Sat Nov 20 10:33:58 2010 (4CE7A416)
fffff880`01899000 fffff880`018a2000   OEM02Vfx OEM02Vfx.sys Mon Mar 05 10:55:47 2007 (45EBF733)
fffff880`018a5000 fffff880`018ae000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`018ae000 fffff880`018b5000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`018b7000 fffff880`01abb000   tcpip    tcpip.sys    Mon Apr 25 03:37:30 2011 (4DB4DE6A)
fffff880`01abb000 fffff880`01b05000   fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
fffff880`01b05000 fffff880`01b47c80   mfewfpk  mfewfpk.sys  Thu Mar 03 00:01:25 2011 (4D6EDA55)
fffff880`01b48000 fffff880`01b94000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
fffff880`01b94000 fffff880`01b9c000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`01b9c000 fffff880`01bd6000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`01bd6000 fffff880`01be8000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`01be8000 fffff880`01bf1000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff880`01bf1000 fffff880`01bff000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`02e00000 fffff880`02e0c000   dump_dumpata dump_dumpata.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`02e0d000 fffff880`02e63000   USBPORT  USBPORT.SYS  Sat Nov 20 10:44:00 2010 (4CE7A670)
fffff880`02e63000 fffff880`02e74000   usbehci  usbehci.sys  Sat Nov 20 10:43:54 2010 (4CE7A66A)
fffff880`02e74000 fffff880`02e98000   HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
fffff880`02e98000 fffff880`02efd000   yk62x64  yk62x64.sys  Mon Sep 28 09:19:31 2009 (4AC07193)
fffff880`02efd000 fffff880`02f54000   rixdpx64 rixdpx64.sys Fri Jul 27 11:45:50 2007 (46A9CCDE)
fffff880`02f54000 fffff880`02fa3000   Apfiltr  Apfiltr.sys  Thu Apr 15 05:40:07 2010 (4BC698A7)
fffff880`02fa3000 fffff880`02fb2000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`02fb2000 fffff880`02fbf000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 13:17:04 2009 (4A1151C0)
fffff880`02fbf000 fffff880`02fc8000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`02fc8000 fffff880`02fd8000   CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
fffff880`02fd8000 fffff880`02fee000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`02fee000 fffff880`02ffa000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`0368e000 fffff880`036b1000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`036b1000 fffff880`036d2000   WudfPf   WudfPf.sys   Sat Nov 20 10:42:44 2010 (4CE7A624)
fffff880`036d2000 fffff880`036df000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`036df000 fffff880`036f0000   WinUSB   WinUSB.sys   Sat Nov 20 10:43:56 2010 (4CE7A66C)
fffff880`036f0000 fffff880`03721000   WUDFRd   WUDFRd.sys   Sat Nov 20 10:43:32 2010 (4CE7A654)
fffff880`03721000 fffff880`03736000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`03736000 fffff880`03789000   nwifi    nwifi.sys    Tue Jul 14 01:07:23 2009 (4A5BCC3B)
fffff880`03789000 fffff880`0379c000   ndisuio  ndisuio.sys  Sat Nov 20 10:50:08 2010 (4CE7A7E0)
fffff880`0379c000 fffff880`037b4000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`03a00000 fffff880`03a2d000   mrxsmb   mrxsmb.sys   Wed Apr 27 03:40:38 2011 (4DB78226)
fffff880`03a2d000 fffff880`03a7b000   mrxsmb10 mrxsmb10.sys Wed Apr 27 03:39:40 2011 (4DB781EC)
fffff880`03a7b000 fffff880`03a9f000   mrxsmb20 mrxsmb20.sys Wed Apr 27 03:39:37 2011 (4DB781E9)
fffff880`03ae7000 fffff880`03bb0000   HTTP     HTTP.sys     Sat Nov 20 09:24:30 2010 (4CE793CE)
fffff880`03bb0000 fffff880`03bce000   bowser   bowser.sys   Wed Feb 23 04:55:04 2011 (4D649328)
fffff880`03bce000 fffff880`03be6000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`03c00000 fffff880`03c51000   rdbss    rdbss.sys    Sat Nov 20 09:27:51 2010 (4CE79497)
fffff880`03c51000 fffff880`03c5d000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff880`03c5d000 fffff880`03c68000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`03c68000 fffff880`03c77000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`03c77000 fffff880`03c95000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
fffff880`03c95000 fffff880`03ca6000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`03ca6000 fffff880`03ccc000   tunnel   tunnel.sys   Sat Nov 20 10:51:50 2010 (4CE7A846)
fffff880`03ccc000 fffff880`03ce2000   intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`03ce2000 fffff880`03cf4000   umbus    umbus.sys    Sat Nov 20 10:44:37 2010 (4CE7A695)
fffff880`03cf5000 fffff880`03d7e000   afd      afd.sys      Mon Apr 25 03:33:58 2011 (4DB4DD96)
fffff880`03d7e000 fffff880`03d87000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`03d87000 fffff880`03dad000   pacer    pacer.sys    Sat Nov 20 10:52:18 2010 (4CE7A862)
fffff880`03dad000 fffff880`03dbdb80   mfenlfk  mfenlfk.sys  Thu Mar 03 00:01:47 2011 (4D6EDA6B)
fffff880`03dbe000 fffff880`03dcd000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`03dcd000 fffff880`03de8000   wanarp   wanarp.sys   Sat Nov 20 10:52:36 2010 (4CE7A874)
fffff880`03de8000 fffff880`03dfc000   termdd   termdd.sys   Sat Nov 20 11:03:40 2010 (4CE7AB0C)
fffff880`04200000 fffff880`0420f000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`04213000 fffff880`0474e000   netw5v64 netw5v64.sys Thu Mar 26 16:21:24 2009 (49CBAB84)
fffff880`0474e000 fffff880`0478c000   1394ohci 1394ohci.sys Sat Nov 20 10:44:56 2010 (4CE7A6A8)
fffff880`0478c000 fffff880`047ac000   sdbus    sdbus.sys    Sat Nov 20 09:37:42 2010 (4CE796E6)
[B]fffff880`047ac000 fffff880`047c1000   rimmpx64 rimmpx64.sys Thu Feb 21 01:24:19 2008 (47BCD2C3)
fffff880`047c1000 fffff880`047d8000   rimspx64 rimspx64.sys Thu Jul 26 12:33:52 2007 (46A886A0)
[/B]fffff880`047d8000 fffff880`047f6000   i8042prt i8042prt.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`047f6000 fffff880`047fa500   CmBatt   CmBatt.sys   Tue Jul 14 00:31:03 2009 (4A5BC3B7)
fffff880`047fb000 fffff880`047fc480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`04a00000 fffff880`04a22000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`04a22000 fffff880`04a27200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`04a28000 fffff880`04a5da80   mfeavfk  mfeavfk.sys  Thu Mar 03 00:02:29 2011 (4D6EDA95)
fffff880`04a5e000 fffff880`04ad1300   mfefirek mfefirek.sys Thu Mar 03 00:05:07 2011 (4D6EDB33)
fffff880`04ad2000 fffff880`04ade000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`04ade000 fffff880`04aec000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`04aec000 fffff880`04aedf00   USBD     USBD.SYS     Tue Jul 14 01:06:23 2009 (4A5BCBFF)
fffff880`04af4000 fffff880`04b4e000   usbhub   usbhub.sys   Sat Nov 20 10:44:30 2010 (4CE7A68E)
fffff880`04b4e000 fffff880`04b63000   NDProxy  NDProxy.SYS  Sat Nov 20 10:52:20 2010 (4CE7A864)
fffff880`04b63000 fffff880`04bbf000   HdAudio  HdAudio.sys  Sat Nov 20 10:44:23 2010 (4CE7A687)
fffff880`04bbf000 fffff880`04bfc000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`06495000 fffff880`0653b000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`0653b000 fffff880`06546000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`06546000 fffff880`06577000   srvnet   srvnet.sys   Fri Apr 29 04:05:35 2011 (4DBA2AFF)
fffff880`06577000 fffff880`06589000   tcpipreg tcpipreg.sys Sat Nov 20 10:51:48 2010 (4CE7A844)
fffff880`06589000 fffff880`065f2000   srv2     srv2.sys     Fri Apr 29 04:05:46 2011 (4DBA2B0A)
fffff880`09c2c000 fffff880`09cc4000   srv      srv.sys      Fri Apr 29 04:06:06 2011 (4DBA2B1E)
fffff880`09cc4000 fffff880`09cd2280   cfwids   cfwids.sys   Thu Mar 03 00:05:57 2011 (4D6EDB65)
fffff880`09cd3000 fffff880`09d09000   fastfat  fastfat.SYS  Tue Jul 14 00:23:28 2009 (4A5BC1F0)
fffff880`09db0000 fffff880`09dd4680   mfeapfk  mfeapfk.sys  Thu Mar 03 00:02:03 2011 (4D6EDA7B)
fffff880`09dd5000 fffff880`09de0000   asyncmac asyncmac.sys Tue Jul 14 01:10:13 2009 (4A5BCCE5)
fffff880`0f202000 fffff880`0feb0000   nvlddmkm nvlddmkm.sys Sat May 21 05:07:04 2011 (4DD73A68)
fffff880`0feb0000 fffff880`0feb5000   nvBridge nvBridge.kmd Sat May 21 04:58:23 2011 (4DD7385F)
fffff880`0feb5000 fffff880`0ffa9000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 09:50:50 2010 (4CE799FA)
fffff880`0ffa9000 fffff880`0ffef000   dxgmms1  dxgmms1.sys  Sat Nov 20 09:49:53 2010 (4CE799C1)
fffff880`0ffef000 fffff880`0fffc000   usbuhci  usbuhci.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff960`00090000 fffff960`003a2000   win32k   win32k.sys   Sat May 28 04:06:27 2011 (4DE066B3)
fffff960`00540000 fffff960`0054a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff960`006a0000 fffff960`006c7000   cdd      cdd.dll      Sat Nov 20 12:55:34 2010 (4CE7C546)
fffff960`00950000 fffff960`009b1000   ATMFD    ATMFD.DLL    Sat Feb 19 09:00:32 2011 (4D5F86B0)
Unloaded modules:
fffff880`09de0000 fffff880`09dfb000   USBSTOR.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0001B000
fffff880`09c00000 fffff880`09c06000   INSTB64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00006000
fffff880`09d3f000 fffff880`09db0000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`09d09000 fffff880`09d3f000   mfeavfk01.sy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00036000
fffff880`01253000 fffff880`01264000   WinUSB.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000
fffff880`00dc6000 fffff880`00df7000   WUDFRd.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00031000
fffff880`01880000 fffff880`0188e000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`0188e000 fffff880`0189a000   dump_pciidex
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`0189a000 fffff880`018a5000   dump_msahci.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
fffff880`0168b000 fffff880`0169e000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

( ill post suggestions shortly)

kaos · Jul 6, 2011

after looking up

Code:

[B]fffff880`047ac000 fffff880`047c1000   rimmpx64 rimmpx64.sys Thu Feb 21 01:24:19 2008 (47BCD2C3)
fffff880`047c1000 fffff880`047d8000   rimspx64 rimspx64.sys Thu Jul 26 12:33:52 2007 (46A886A0)[/B]

apparntly this is a virus/ malware

download, microsoft secuirty essentials, remove Mcafee, and download MalwareBytes, do a full scan and see what it comes up with

jmbenford · Jul 7, 2011

Thanks for the quick response. I uninstalled McAfee, installed MalwareBytes and ran a full scan, which came up clean. I uninstalled that, installed MS Security Essentials and ran a full scan, which also came up clean. So that doesn't seem to be the problem.

I did a little searching on rimmpx64.sys, too, and it looks like that's one of the chipset drivers, for the Ricoh R5C833. Device Manager shows that as the driver name for the SD/MMC Host Controller and there are similarly named drivers for other related devices. This was highlighted in red in your bugcheck analysis - does that mean this driver was identified as the source of the problem, or did you highlight it manually based on something else?

Perhaps I should have mentioned in my original post, Dell is planning to phase out the XPS M1530 and related models, so they don't officially support Windows 7 for these models. Many of the drivers I've used are the Vista x64 drivers, which I've read should work in most cases. Based on this thread in another forum (about the M1330, the 13" version of my laptop)http://forum.notebookreview.com/dell-xps-studio-xps/435485-m1330-windows-7-x64-drivers.html, I've update the Ricoh drivers to the SXPS 1645 - A02 (Win7 x64) drivers. Will look further at that list to see if there are other drivers I can update to Win7x64 versions. Any other suggestions?

The BSOD has only occurred the one time so far, but the "screen going blank and system not responding" issue is happening more frequently - basically if I leave the computer sitting, it does that instead of going to sleep. Again, not sure if that's related to the BSOD, but something is not right.

kaos · Jul 8, 2011

i would also ensure that you have updated all your drivers for everything, installed up to date graphics card etc, instlaled microsoft updates including service packs

zigzag3143 · Jul 8, 2011

jmbenford said:
Thanks for the quick response. I uninstalled McAfee, installed MalwareBytes and ran a full scan, which came up clean. I uninstalled that, installed MS Security Essentials and ran a full scan, which also came up clean. So that doesn't seem to be the problem.

I did a little searching on rimmpx64.sys, too, and it looks like that's one of the chipset drivers, for the Ricoh R5C833. Device Manager shows that as the driver name for the SD/MMC Host Controller and there are similarly named drivers for other related devices. This was highlighted in red in your bugcheck analysis - does that mean this driver was identified as the source of the problem, or did you highlight it manually based on something else?

Perhaps I should have mentioned in my original post, Dell is planning to phase out the XPS M1530 and related models, so they don't officially support Windows 7 for these models. Many of the drivers I've used are the Vista x64 drivers, which I've read should work in most cases. Based on this thread in another forum (about the M1330, the 13" version of my laptop), I've update the Ricoh drivers to the SXPS 1645 - A02 (Win7 x64) drivers. Will look further at that list to see if there are other drivers I can update to Win7x64 versions. Any other suggestions?

The BSOD has only occurred the one time so far, but the "screen going blank and system not responding" issue is happening more frequently - basically if I leave the computer sitting, it does that instead of going to sleep. Again, not sure if that's related to the BSOD, but something is not right.

Regarding rimmpx64.sys. I believe that is Ricoh Smart card reader. The hhighlighted red was added by my collegue Kaos for clarity. If you arent using the SD clot you could disable it just to test to see if it resolves the issue.

I know your "Dell" dilemma well is I have one as well. Most vista drivers will work especially if installed in compatibility mode.
(right click the installer>properties>compatibility>chose OS)

I believe there is an "A04" version of the ricoh driver but cant find it atm.

Let us know if you need further assistance.,

Ken

jmbenford · Jul 8, 2011

Thanks, Kaos & Ken, for the assistance. Thanks for the tip on installing drivers in compatibility mode, too. As mentioned above, I updated the Ricoh drivers using this Link Removed - Invalid URL, which didn't solve the "screen going blank" problem, but the BSOD has not happened again. For those who may read this thread later, that link is to the Win7x64 driver for the Ricoh R5U230, which is apparently used in more recent Studio XPS laptops, but the Dell site indicates it works with the R5C833 as well.

I have now also updated the Intel mobile chipset drivers from the Intel site, using their automated detection Link Removed, and that seems to have solved the "screen going blank" problem (yay!). Again, for those reading this thread later, it installed driver version 9.2.0.1025, which is the most recent driver (as of this posting) compatible with the ICH8M chipset.

Thanks again, and good luck to all others struggling with this "Dell dilemma."

jmbenford · Jul 8, 2011

PS. According to this thread on another forum, addressing Win7x64 drivers for the M1330, the author indicates you should install the Ricoh drivers manually using device manager, rather than the downloaded installer. I can't speak to whether that is actually necessary, but I did it that way and it seems to have worked. I found it a little confusing at first so, for those reading this later, here's how to do that. After you download the driver installer, you have to run the setup.exe file in order to un-compress the driver files into a folder that you can designate. Then (instead of running the installer from the uncompressed files), go into Control Panel | Device Manager, and under IDE ATA/ATAPI controllers, right click on each Ricoh item, select "Update Driver Software." You should get a dialog box; select the option "Browse my computer for driver software" and navigate to the folder with the uncompressed driver files, and click Next. That should install the correct driver for that item.

Windows 7 Bad_Pool_Header Bsod

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